Addus HomeCare · 14 hours ago
Systems Trainer
Frisco, TX
Full-time
Hybrid
Mid LevelAddus HomeCare is a healthcare company seeking a Systems Trainer to serve as the subject matter expert for the HomeCare Home Base application. The role involves creating training programs, providing support during implementation, and assisting with application testing and upgrades.
Hospital & Health Care
Responsibilities
Lead Trainer supporting branches during implementation, remotely and onsite
Provides timely resolution of internal customer support tickets using appropriate resources such as our knowledgebase and other resources, writes KB articles as needed. Assists branches on the live Support Line
Creates and delivers training resources for the most commonly used company software and administrative software, primarily HCHB and CellTrak/EVV. This should include - basic training and “Super Users” web classes, create user documentation for all applications as needed - quick sheets, manuals, web class, video training modules
Subject Matter expert of the HCHB system - including all service lines, providing support to end users as needed
Subject matter expert on all EVV systems and integration with billing systems & aggregators
Monitors EVV to ensure procedures and processes are working properly
Assists with UAT/testing of application upgrades, integration and customizations - HCHB, CellTrak/EVV, ADP and other applications such as LMS or Document Management
Exhibit excellent interpersonal and communication skills necessary to interact with staff members in all departments and branches, and external vendors
Maintains a high degree of confidentiality at all times due to access to HIPAA protected and sensitive information
Abides by all regulations, policies, procedures and standards
Performs other duties and project responsibilities as assigned by manager
Qualification
Required
Do you have a heart for customer service, following through to ensure that issues are resolved?
Do you have a keen eye for detail, love troubleshooting an issue and documenting your findings for product enhancements?
Do you have excellent written and verbal communication skills, presenting to a group remotely or in person and producing training materials/videos?
Do you enjoy engaging with colleagues to share knowledge, brainstorm, and work on solutions and can be relied upon to hold up your end of a project?
Are you passionate about improving processes and have an eye for spotting inefficiencies?
Do you enjoy learning new software and grasp it quickly via self-education?
Do you have experience with Personal Care either in a branch or in a support role?
Do you enjoy traveling across the country to support branch new users?
The Systems Trainer is responsible to be the subject matter expert for the HomeCare Home Base (HCHB) application, including the full range of Service Lines with a primary focus on Personal Care, with ability to create training programs and perform activities of training and support for this and other key systems
Tasks will include support for acquisition integration projects including training and support throughout the integration project
Additionally, the Systems Trainer assists with testing (UAT) and training for assigned applications, hot fixes and system upgrades including HCHB and CellTrak (EVV), and other special projects
Heavy travel within the USA is required at times during implementations (varies & may exceed 50%)
Lead Trainer supporting branches during implementation, remotely and onsite
Provides timely resolution of internal customer support tickets using appropriate resources such as our knowledgebase and other resources, writes KB articles as needed
Creates and delivers training resources for the most commonly used company software and administrative software, primarily HCHB and CellTrak/EVV
Subject Matter expert of the HCHB system - including all service lines, providing support to end users as needed
Subject matter expert on all EVV systems and integration with billing systems & aggregators
Monitors EVV to ensure procedures and processes are working properly
Assists with UAT/testing of application upgrades, integration and customizations - HCHB, CellTrak/EVV, ADP and other applications such as LMS or Document Management
Exhibit excellent interpersonal and communication skills necessary to interact with staff members in all departments and branches, and external vendors
Maintains a high degree of confidentiality at all times due to access to HIPAA protected and sensitive information
Abides by all regulations, policies, procedures and standards
Performs other duties and project responsibilities as assigned by manager
2 - 4 yr Degree in Business, IT or Education
Outstanding organization and motivation skills, and attention to detail
Ability to manage multiple projects including the most complex, within a prescribed timeframe
Must be flexible and able to successfully multi-task
Position requires a high level of independent judgment in planning and achieving position objectives and attainment of project goals in a quality manner within required milestones and timelines
Analytical and problem solving skills, with the ability to clearly document system or operations weaknesses along with recommendations for improvements
Strong verbal and written skills to facilitate project planning, reporting, training and communication both internal & external to Addus
Must be able to effectively communicate with all levels of branch personnel, middle & senior management
Computer proficiency required: Including intermediate level knowledge in the Microsoft Suite
Ability to Travel
Benefits
Medical, Dental and Vision Benefits
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Company
Addus HomeCare
Addus HomeCare is one of the nation's largest and fastest growing providers of personal home care and support services.
Founded in 1979
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Poff
Chief Financial Officer
Brad Bickham
President and Chief Operating Officer
Company data provided by crunchbase