Reliable Heating & Air · 12 hours ago
Service Titan Administrator
Kennesaw, GA
Full-time
Onsite
Entry, Mid Level
2+ years expReliable Heating & Air is seeking a Service Titan Administrator to ensure the integrity, consistency, and performance of the Service Titan application. The role involves managing software configuration processes, collaborating with cross-functional teams, and providing technical support, while also developing documentation and training team members.
Consumer ElectronicsManufacturingReal Estate
Responsibilities
Establish and maintain a robust software configuration management process
Maintain a version control system to track changes and updates
Develop and maintain documentation, policies and procedures related to Service Titan
Review release notes and determine business impact and update policies/procedures accordingly
Perform regular and routine audits to verify compliance
Manage software licenses and ensure compliance
Perform server administration tasks (ex: user/group, security permissions, price book, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
Assist IT, Operations and other teams with troubleshooting to identify root cause, and provide technical support when needed
Primary contact to manage Service Titan support and resources
Build an internal wiki with technical and operational documentation, manuals and policies
Identify process gaps or non-compliance of field teams and train and educate teams as needed
Train, coach and develop back-office administrative team members
Develop and nurture a culture of safety, quality, service, efficiency, and consistency
Define, measure and report on the metrics and effectiveness of the Field Management System
Provide analytical support and system metrics to evaluate organizational opportunity areas
Other duties as assigned
Qualification
Required
Bachelor's degree in IT, Computer Science, Business Administration, or related field, or equivalent experience
2+ years of experience administering Service Titan or similar field service/CRM/ERP systems
Strong understanding of Service Titan configuration, workflows, permissions, price book, reporting, and integrations
Ability to interpret release notes, assess business impact, and update system settings and documentation
Knowledge of software configuration management, version control, and structured change‑management practices
Working knowledge of system administration fundamentals (users, permissions, logs, resource monitoring, basic IT troubleshooting)
Experience managing software licenses and ensuring compliance with policies and audit requirements
Ability to analyze system data, dashboards, and KPIs to identify trends and operational improvement opportunities
Understanding of field service operations, including technician workflows, dispatch, CSR processes, and billing
Experience creating documentation, SOPs, and internal knowledge‑base content
Strong troubleshooting skills with the ability to diagnose system, user, or workflow issues and support cross‑functional teams
Ability to coordinate with software vendors, track support cases, and manage escalations
Skilled in training and supporting users; able to translate technical information for non‑technical audiences
Strong communication, change‑management, and continuous‑improvement mindset
Commitment to accuracy, consistency, operational efficiency, and a culture of quality and service
Preferred
Service Titan certification, ITIL, or CompTIA credentials is a huge plus
Company
Reliable Heating & Air
Reliable Heating & Air is a construction solutions provider which deals with repair, heating and air, plumbing and electrical systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sandi Reddick
Sr Talent Acquisition Business Partner
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