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PSI Services LLC · 11 hours ago

Test Center Administrator

Santa Fe, NM 87507, USA

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

PSI Services LLC is a company committed to creating a supportive environment for its employees. They are seeking a Test Center Administrator responsible for supervising exams and ensuring the efficient delivery of tests while maintaining security and comfort for test takers.

ConsultingEducationHigher Education

Responsibilities

Foster a welcoming atmosphere for test takers, ensuring their comfort and confidence throughout the process

Be the guardian of exam security, conducting meticulous checks to maintain a trustworthy testing environment

Verifying customer/test taker personal identification documents and explaining the exam testing process/rules

Conducting visual & physical security and identity checks on test takers and following company policies using careful judgment

Champion accessibility by offering support to individuals with special requirements

Invigilation of exams and efficient delivery of tests to test takers and follow company policies using careful judgment

Setup workstations and equipment flawlessly, ensuring the stage is set for success

Uphold the highest standards of integrity, ensuring tests are supervised impeccably

Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center

Performing test center opening and closing procedures

Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each test taker has finished their exam/test

Be the bridge between dreams and reality, as you provide test results that shape careers

Ensure all test center and wider PSI policies and procedures are followed. Work with management and colleagues to build effective relationships and deliver an excellent experience for all test takers

Complete all training requirements and annual refreshers to stay compliant and to ensure knowledge of PSI operations and delivery remains accurate

Qualification

Exam securityCustomer serviceAttention to detailMicrosoft OfficeBasic computer knowledgePhysical agilityCommunication skillsTeamwork

Required

High school diploma or equivalent

Strong communication and customer service skills

An ability to work under pressure and sometimes deal with difficult situations

Strong attention to detail

Ability to work as part of a team

Basic computer knowledge

Physical agility to stand and walk for 40% of your shift

A commitment to maintaining exam security

Preferred

Experience in similar roles is an advantage; however, not essential as full training will be given

Customer-facing experience is an advantage

Proficiency in Microsoft Office software is a plus

Benefits

Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions.

Generous Time Off: Enhanced paid time off/annual leave policies.

Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

Dental, vision, life, and short-term disability insurance

Flexible Spending Accounts (US).

Employee Assistance Program (EAP): Confidential support whenever you need it.

Work-Life Balance: We understand life happens outside of work, and we fully support flexibility.

Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired.

Future Planning: Tools and support to help you grow personally and professionally.

Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry.

Company

PSI Services LLC

Glassdoor3.8

PSI has over 70 years of experience providing worldwide testing solutions to corporations, federal and state government agencies, professional associations, certifying bodies and leading academic institutions.

Founded in 1946