Apply on Employer Site

Lockton · 1 day ago

Leave Administration Analyst

United States

Full-time

Remote

Entry Level

2+ years exp

Lockton is seeking a Leave Administration Analyst to provide excellent customer service regarding employee leaves of absence for multiple clients. The role involves processing leave requests, maintaining compliance with various leave policies, and providing support to employees and managers while ensuring performance targets are met.

Auto InsuranceInsuranceRisk Management

Responsibilities

Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service

Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies

Coach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leaves

Provide employees/managers with information and assistance regarding potential leaves

Produce and track all required documentation

Assess, adjudicate, and track all FMLA claims and available time

Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves

Update employee records in the HR/Payroll system as appropriate

Escalate issues to the proper management resource as appropriate

Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements

Provide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management