GreenState Credit Union · 16 hours ago
Fraud Analyst
North Liberty, IA
Full-time
Onsite
Mid Level
$29.17/hr - $34.11/hr
3+ years expGreenState Credit Union is committed to creating lasting value for its members and communities. The Fraud Analyst is responsible for reviewing and investigating fraudulent transactions, ensuring member service excellence, and maintaining confidentiality while managing fraud-related claims and disputes.
BankingFinanceFinancial Services
Responsibilities
Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision
Demonstrates a positive member service (internal and external) focus at all times
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities
Ensures confidentiality of member information
Supports a diverse and inclusive work environment
Reviews, analyzes and investigates system generated alerts, including but not limited to, Verafin, iPay, Q2, YellowHammer, for potentially fraudulent activity
Reviews, analyzes and investigates potentially fraudulent activity through online deposit account opening and loan applications, including FinTech applications, as requested
Determines Credit Union and member liability for fraud loss, communicate with member, and post GL entries as necessary
Prepares Hold Harmless Agreements
Reports Elder Abuse to the appropriate state agency/s
Corresponds with law enforcement as it relates to fraudulent activity
Manages check fraud claims
Documents, accurately and thoroughly, all actions taken on a case
Answers phone, email group and LiveChat to assist staff with questions related to disputes and fraudulent transactions
Reviews new and pending credit card and debit card fraud and dispute submissions, reaches out to merchants in effort to obtain credit back to card holders, process and reports through Springboard as needed, provides provisional credit to card holders, send applicable notices, performs charge-offs for closed credit card and debit card closed cases, as necessary, and posts GL entries
Works through MC Connect as needed for fraud reporting
Reviews and processes daily report from Springboard/COOP
Assists with closing accounts, establishing new accounts and moving loans for members experiencing fraudulent account and/or loan activity. This includes, but is not limited to, closing accounts, establishing new accounts, moving loans, online banking, ordering debit cards and ordering checks
Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures
Other duties as assigned by management
Qualification
Required
High school diploma or equivalent along with a minimum of three years of banking, fraud related experience
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand
Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of the Credit Union
Ability to effectively gather and analyze information in the course of reviews and investigations
Ability to prioritize assignments, organize work efficiently, and handle large volumes of details
Ability to work independently
Accuracy and attention to detail
Computer literacy and knowledge of alert monitoring systems
Coverage hours for Fraud team: Monday-Friday 7:30am-5:30pm and rotating Saturdays 8:30am-12:30pm
Benefits
Progressive benefits package
Company
GreenState Credit Union
GreenState Credit Union is a financial services company that specializes in online banking.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100M2023-02-15Debt Financing· $100M
Leadership Team
Vikram Israni
CEO
Jenn Bleil
Chief People Officer
Recent News
Corridor Business Journal
2025-11-25
Corridor Business Journal
2025-11-20
Corridor Business Journal
2025-10-04
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