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DESC (Downtown Emergency Service Center) · 13 hours ago

Administrative Support Specialist - Float

Seattle,WA,US

Full-time

Onsite

New Grad, Entry Level

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. The Administrative Support Specialist will provide essential administrative support, assist clients in crisis, and ensure smooth communication between clients and their care team.

Health CareHomeless ShelterNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Greet agency clients and visitors who enter the office and inform appropriate staff of their arrival

Assist in maintaining a comfortable milieu while tolerant of unusual and bizarre client behavior

Observe client behaviors inside lobbies and entryways, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors

Provide assistance to homeless individuals and others who are experiencing crises caused by mental illness and/or due to drug/alcohol consumption

Provide information about and referral to other services available in the community to homeless people and others in need

Ensure cleanliness of lobby area, interview/conference rooms and work area

Answer incoming calls promptly with proper etiquette; route calls to appropriate persons; transfers call to voice mail or take messages as needed. Provide basic information on agency and services as appropriate over the phone

Process mail for clients and staff: Accept mail from USPS, UPS, FedEx, and other independent vendors, sort/distribute mail, and enter received client mail into tracking database

Order, maintain and dispense office supplies and forms needed by staff

Schedule routine maintenance of office machines

Assist program staff to update and maintain current resource lists and information manuals

Copy and collate forms and documents of various types for agency staff; monitor and maintain adequate supply of commonly used materials

Track company vehicles, maintain MS Outlook reservation calendar, enter any maintenance requests as needed

Enter client and service data on mental health program clients; coordinate with mental health program staff to ensure accuracy and completeness of information entered into system

Organize, file and/or store source documents for data entered into system, following established procedures for retention or disposal of documents

Generate reports from DESC’s database and distribute them to appropriate staff

Participate in staff meetings and in-service trainings, as appropriate

Other duties as assigned

Qualification

Clerical skillsData entryWord processingCommunication skillsClient interactionProblem solvingAttention to detailTeam collaboration

Required

Excellent typing and keyboard skills and clerical skills/experience

Computer skills, including data entry and word processing experience, or related experience with the indicated potential to learn these skills quickly

Ability to work independently with a minimum of direct supervision

Willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team

Initiative and creativity in problem solving and system development

Careful attention to detail

Ability to communicate and work effectively with staff from various backgrounds and disciplines

Ability to relate effectively to clients displaying a wide range of unpleasant and/or bizarre behaviors

Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients

Benefits

Medical (no premiums/payroll deductions for employee coverage)

Dental

Life

Long-term Disability

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

ORCA card subsidy

Paid Time Off (34 days per year)

Retirement Plan

Company

DESC (Downtown Emergency Service Center)

DESC works to end the homelessness of vulnerable people, particularly those living with serious mental illnesses or substance use disorders.

Founded in 1979

Seattle, Washington, USA

501-1000 employees

https://www.desc.org/

H1B Sponsorship

DESC (Downtown Emergency Service Center) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (2)