BrightSpark Early Learning Services · 13 hours ago
BSK- SAS Quality Assurance Specialist
Renton, WA
Contract
Hybrid
Entry, Mid Level
$61K/yr - $65K/yr
2+ years expBrightSpark Early Learning Services has been at the forefront of the early learning landscape for over 30 years, ensuring that all children have equitable access to safe, engaging, and positive early learning experiences. The BSK Subsidy Access and Support Quality Assurance Specialist serves as a quality assurance and operational support partner to ensure accurate application processing and responsive service to families and providers.
Child CareChildrenNon ProfitService Industry
Responsibilities
Use of case management software and other systems
Regular and proficient use of case management systems and standard office software (e.g., BridgeCare, Monday.com, MS Office Suite products, and Teams)
Review enrollment application subsidy work completed by members of the SASS team. The assigned work will be variable based upon total volume, segment of reviews shared by SAS leads, and individual SASS performance. The volume and scope of review work will vary based on application volume, team capacity, and program needs. If needed, complete initial review of enrollment applications as assigned
Track, for each SASS completing reviews, the accuracy, areas where errors are occurring, common questions, emerging trends, and other significant data. Regularly, share this information with the SAS leads and the manager
Collaborate with leadership and data partners to support reporting on review outcomes, workflow volume, and processing timelines
Create training/support materials to support consistent application review and address challenging scenarios
Prepare and send denial letters and communication as needed
Available to support SASS as they have questions regarding the enrollment reviews; escalate to SAS leads/manager as needed
Support reauthorization extensions and reauthorization full re-applications similarly to the review and support of initial authorization applications and their review
Engage with families and providers in a manner that is linguistically responsive to their needs. Utilize interpretation services and translation tools to ensure culturally and linguistically responsive support aligned with BrightSpark’s anti-racist practices
Conduct outreach to providers regarding missing or incomplete Payment Request Forms (PRFs)
Conduct outreach to families and providers regarding signatures needed on released Subsidy Payment Agreements. Provide technical assistance and support as needed
Participate in special projects where outreach to providers or families is needed
Attend community events representing the Best Starts for Kids Subsidy Child Care Program, sometimes outside of typical work hours
Connect with community agencies and other potential distribution spaces for dissemination of Best Starts Subsidy materials. This may include in-person visits to sites throughout King County
Support with the assignment and progress of change requests submitted by families and other status updates. This work involves assigning tasks across teams and regular review to ensure that all changes are being processed efficiently
Monitor workflow progress and identify opportunities for process improvement. Document progress for the identification of emerging patterns and trends. Partner with the SAS leads, manager, and Data Manager regarding the collection and reporting of this data
Actively engage with the larger BSK Subsidy team to meet the needs of families and children, community partners, and stakeholders, and meet the deliveries of program contracts and King County
Contribute additional projects or responsibilities as needed in support of program goals and community needs
Qualification
Required
An associate degree in a social science, finance/business, education, or a related field plus TWO years of experience in a relevant position (e.g., in a data management, quality assurance, or other detailed and analytic work)
Ability to work in a team environment, communicate, provide feedback and guidance, and actively participate in BrightSpark team meetings, committees, and community groups. Effective interpersonal skills
Ability to remain focused while working in an open-office environment
Experience working with individuals from diverse backgrounds and demonstrating a commitment to diversity, cultural relevancy, and inclusion
Desire to support children and families
High attention to detail and ability to multi-task. Good analytic and numeric skills, including determination of income from documents supplied by families and application of correct subsidy amount
Effective written and verbal communication skills
Excellent listening skills with the ability to give and receive feedback
Facility with numbers and math (for income and subsidy calculations)
Approach work with a sense of possibility, see challenges as opportunities for creative problem-solving, and work to find innovative solutions
Experience in/understanding of 'quality customer service.'
Proficiency in Microsoft Office Suite
Familiarity with BridgeCare software OR ease with learning new software
Ability to be in office 2-3 times per week for at least the first 90 days and possibly ongoing
Flexibility to attend occasional community events, providing outreach to parents and community partners
Accurately makes decisions and data updates regarding eligibility criteria and subsidy calculations
Preferred
Native language speaking abilities in Spanish or Somali
Experience with Salesforce and/or Monday.com
Knowledge of child development & early learning and local and statewide family resources
Benefits
Employer-paid top-tier medical, dental, and vision insurance plans for employees
21 days of PTO per year in addition to 11 paid holidays
3 paid floating holidays
Birthday holiday
One week-long office closure at year-end
Refresh Fridays in July (BrightSpark Early Learning Services Closure Days)
Flexible work environment
Employer-paid life insurance
Short-term disability/illness leave accrual
401k with 3% employer match
Company
BrightSpark Early Learning Services
As of March 15, 2023, Child Care Resources is now officially BrightSpark Early Learning Services! With an updated look and feel; a refreshed mission and vision for the future; and an entirely new website experience; BrightSpark is the same organization you’ve come to rely on for your child care needs, but with even more services and programs to help children, families, and communities thrive.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Donny Willeto
Chief External Affairs Officer
Gregory Davis, III
Human Resources Business Partner, Recruiter
Company data provided by crunchbase