Scalence L.L.C. · 2 weeks ago
Scheduler - Sr. Customer Service Rep
Alhambra, CA
Full-time
Hybrid
Entry, Mid Level
$20/hr - $21.99/hr
2+ years expScalence L.L.C. is seeking a Patient Access Liaison to serve as the primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. The role involves answering and directing communications, scheduling appointments, and ensuring data integrity within the healthcare environment.
Information Technology & Services
Responsibilities
Answers, screens and directs incoming and outgoing telephone calls, electronic messages, and other web-based communications using a call management system
Responds to basic inquiries and refers other inquiries to appropriate medical personnel
Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems
Responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage, to advising patients of any estimated financial responsibility
Performs data entry, ensure data integrity, and reconcile as needed
Qualification
Required
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment
Demonstrated interpersonal skills
Ability to multitask
Excellent verbal and written communication skills
Preferred
Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, and medical assistant
Associate or bachelor's degree in healthcare, business or operations field strongly preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase