West Suburban YMCA | Newton, MA ยท 16 hours ago
Member Service Representative
Newton, MA
Part-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrWest Suburban YMCA is a charitable organization focused on youth development, healthy living, and social responsibility. They are seeking enthusiastic Member Services Representatives to deliver excellent service, promote memberships, and maintain a welcoming environment for all members and guests.
Health Wellness & Fitness
Responsibilities
Delivers excellent service to all members, guests, and program participants
Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention
Conduct tours responsive to the needs of prospective members; sells memberships
Builds authentic, effective relationships with members; helps members connect with one another and the YMCA
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
Ensures that the lobby and desk areas are clean and adequately supplied with informational materials, schedules, forms, and promotional items
Conducts routine cleaning of area, records as appropriate
Applies all YMCA policies dealing with member services
May monitor the locker rooms as required
Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures
Completes related reports as required
Attends all staff meetings and in-service trainings
Must present a professional demeanor in proper uniform
Willingness to accept responsibilities and duties other than those assigned
Qualification
Required
Certifications required within 30 days of hire: CPR/AED, and First Aid
Excellent interpersonal and problem-solving skills
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales or related experience
Basic knowledge of computers
Ability to prioritize in an environment that has substantial fluctuations in volume
Detail oriented and excellent organizational skills
Ability to continuously stand or walk for length of shift
Ability to bend, squat, climb stairs and lift up to 25 lbs
Benefits
FREE MEMBERSHIP!
INCLUSIVE, FUN AND WELCOMING CULTURE!
SUPPORTIVE ENVIRONMENT WHERE ALL TEAM MEMBERS THRIVE!
Company
West Suburban YMCA | Newton, MA
The West Suburban YMCA in Newton, Massachusetts is a charitable non-profit organization dedicated to youth development, healthy living and social responsibility for all.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jack Fucci
President and CEO
Chris Meyers
Chief Financial Officer
Company data provided by crunchbase