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BlackSky · 2 days ago

Senior Account Manager

Herndon, VA

Contract

Hybrid

Senior Level, Lead/Staff

8+ years exp

BlackSky is a real-time intelligence company that operates the world's most advanced space-based intelligence platform. They are seeking a Senior Account Manager to manage and grow relationships with key government customer accounts, ensuring alignment between customer needs and BlackSky’s commercial objectives.

Defense & Space

No H1B

U.S. Citizen Only

Responsibilities

Manage customer relationships for key international government customers

Own and grow a portfolio of strategic government accounts, serving as the primary point of contact for customer leadership, program managers, and mission users

Act as the voice of the customer inside BlackSky by bringing customer feedback, needs, and risks to internal teams to influence priorities and deliveries

Coordinate with internal teams (such as Customer Success, Product Management and Product Operations) to ensure that BlackSky is meeting customer commitments, milestones and requirements

Build and maintain strong relationships with customers, understand their goals and articulate how BlackSky can help them meet those goals

Understand and communicate how BlackSky’s geospatial products and services drive customer value and goals

Drive customer satisfaction, renewals, and long-term retention across assigned accounts

Meet revenue objectives, drive overall strategic direction and expand relationships within each account

Identify and engage key stakeholders within each account, including technical, operational, and leadership decision-makers

Proactively identify and resolve issues that could impact customer satisfaction, delivery, or renewal outcomes

Other job-related duties as assigned

Qualification

Account ManagementGeospatial IntelligenceCustomer SuccessProgram ManagementUS Department of DefenseImagery ProductsCross-functional CoordinationCustomer Relationship BuildingCommunicationAdaptability

Required

Bachelor's degree in a business or analytical field

A minimum of eight (8) years of experience in Account Management, Customer Success, Program Management, or a related client-facing role supporting government or defense customers

At least five (5) years of experience delivering geospatial or imagery products and services

At least 3-5 years of experience in managing government and/or large commercial accounts, with demonstrated responsibility for renewals, expansions, and ongoing account health

Direct experience supporting US Department of Defense, Intelligence Community, or international Ministries of Defense

Experience owning one or more strategic customer accounts with multiple stakeholders (e.g., programs managers, operators, analysts, or leadership)

Demonstrated responsibility for revenue or contract performance, such as renewals, program extensions, task orders, or account growth

Experience coordinating cross-functional team to deliver against customer requirements and milestones

Previous experience with the Department of Defense and/or international ministries of defense

Ability to translate customer mission needs into product or service requirements, including communicating priorities, risks, and delivery timelines

Excellent oral and written communication skills

Proven record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals

Patient, adaptable and comfortable operating in dynamic, mission-driven environments

Due to the customer requirements of certain programs, this role requires a US-born citizen

Preferred

Active Secret or higher USG clearance

Previous military or government service supporting imagery, intelligence, ISR, or geospatial operations

Direct experience working with imagery, remote sensing, or imagery analytics in an operational, analytical, or programmatic capacity

Master's Degree in a quantitative field or MBA

Experience working with international defense or intelligence organizations

Background in defense, aerospace, intelligence, or national security markets

Experience supporting high-growth, technology-driven organizations

Ability to operate independently in a fast-moving, ambiguous environment while managing multiple high-value customers

Ability to anticipate customer needs and direction

Benefits

Medical, dental, vision, disability, group term life and AD&D, voluntary life and AD&D insurance + BlackSky pays 100% of employee-only premiums for medical, dental and vision and contributes $100/month for out-of-pocket expenses!

15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more

401(k) pre-tax and Roth deferral options with employer match

Flexible Spending Accounts

Employee Stock Purchase Program

Employee Assistance and Travel Assistance Programs

Employer matching donations

Professional development

Mac or PC? Your choice!

Awesome swag

Company

BlackSky

BlackSky is a space-based intelligence company that delivers real-time imagery with global rapid revisit, analytics, and high-frequency monitoring of the most critical and strategic locations, economic assets, and events.

Founded in 2013

Herndon, Virginia, US

201-500 employees