Account Administrator, Roadside Assistance Programs (Hybrid) jobs in United States
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AAA National ยท 1 day ago

Account Administrator, Roadside Assistance Programs (Hybrid)

positionLake Mary, Florida, United States
timeFull-time
remoteHybrid
seniorityEntry Level
money$24.50/hr - $29.89/hr
date1+ years exp

AAA National is a leading organization in roadside assistance programs, seeking an Account Administrator to provide operational support. This role involves assisting with client management, data reporting, and addressing customer complaints while serving as backup to the Account Executive.

Consumer Services

Responsibilities

Serves as a secondary point of contact for client management on multiple OEM and Business-to-Business RAPs
Provides operational guidance to internal and external stakeholder groups by functioning as the subject matter expert (e.g., Clubs, Contact Centers, Accounting, IT)
Monitors client metrics and related trends
Responds to RAP client complaints or customer escalated issues as needed
Follows up on any RAP contact center needs or requirements
Analyzes and updates RAP case information to complete client billing and pay clubs
Provides support for client customer reimbursement of service as needed and reports trends to the Account Executive or Senior Account Executive
Performs other related duties, tasks, and requests as required

Qualification

Data analysisMS OfficePresentation skillsClient support experienceCommunication skillsSelf-motivated

Required

Awareness of strengths, limits, and areas to improve
Excellent interpersonal, oral, and written communication skills
Ability to analyze data to identify trends and actionable insights
Strong MS Office skills, proficient in PowerPoint, Word, and Excel
Ability to create and deliver presentations
Self-motivated and able to work in a fast-paced, dynamic, deadline-driven environment
Bachelor's degree in Business, Marketing, Communications, or a related field of study
Minimum of one (1) to three (3) years of experience in a client support or customer service-related role, or similarly related experience

Benefits

Participation in AAA, Inc.'s Annual Incentive Plan
Flexible work environment
Collaboration
Innovation
Work-life balance
Hybrid work model

Company

AAA National

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Discover Your Next Career with AAA National From creating innovative member benefits to delivering best-in-class roadside assistance, AAA National offers a wide range of career paths.
dateFounded in 1902
location
Heathrow, Florida, US
people-size201-500 employees
web-link
https://careers.aaa.com/NationalOffice

Funding

Current Stage
Growth Stage

Leadership Team

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Marshall Doney
President & CEO
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Jason Hosaflook
Vice President & CFO
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Company data provided by crunchbase