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Vensure Employer Solutions · 1 week ago

Internal HR Specialist - GA - On Site

Duluth, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions. The Internal HR Specialist will manage employee relations, conduct investigations, and provide HR guidance to support business objectives and enhance organizational performance.

Customer ServiceFinancial ServicesHuman ResourcesRisk Management

Responsibilities

Serve as a trusted advisor to employees and managers on a wide range of employee relations issues

Conduct thorough and impartial investigations into employee complaints, grievances, and allegations of misconduct

Create investigation plans, send investigation notices, schedule investigation interviews, prepare investigation interview questions based on the specific details of the complaint, conduct investigation interviews, take detailed investigation notes, ensure signed statements and/or interview notes are signed off on by the investigation participants, prepare investigation summary report and exhibit list to document findings and evidence collected, recommend appropriate actions based on investigation outcomes, update the investigation tracker, and ensure investigation files are complete and organized

Promote a positive work environment and culture by partnering with management at all levels to improve work relationships, build morale and increase productivity and retention

Communicate with leaders and employees to update them throughout the investigation process. Assist in following up post-investigation to help check in to monitor and prevent retaliation toward the complainant and/or participants

Ensure follow through and implementation of post-investigation disciplinary actions, sit in on disciplinary meetings upon request, ensure disciplinary actions are signed and added to the personnel file. If post-investigation recommendation includes participation in mandatory training, follow up and verify that training was completed, and ensure documentation of completed training is stored in the personnel file in Prism

Identify legal and regulatory compliance concerns related to employee relations and partner with managers to conduct employee coaching, counseling, reduction in force decisions, and termination analysis

Assist with reviewing pre-term cross-check escalations and providing guidance to our internal team and provide recommendations to Internal HR leadership for review

Update educational guides, the Managers Corner, and other manager training resources in collaboration with the learning department on key managerial concepts such as performance management, disciplinary actions, conflict resolution, providing feedback, setting performance expectations, managing underperformance, employment law 101, responsibilities to inform us of leave of absence requests, navigating the hiring process, etc

Review EEOC position statements, documentation, exhibit lists, etc. prepared by legal as a double check prior to sending back to the EEOC

Ensure all internal employee legal actions and EEOC complaints are tracked on the shared tracker with legal. Follow up with legal on the complaint process and outcome

Follow up with legal on the debrief/autopsy on their rating of how well the situation was documented to collect insights on areas of improvement and provide coaching recommendations back to leaders to enhance documentation best practices

Review proposed unemployment responses for cases the company plans to contest based on allegations of misconduct. Review documentation packet and provide guidance back to the Internal Human Resource Associate responsible for responding to unemployment claims prior to sending documentation to ensure the company does not overprovide information that may inadvertently confuse state unemployment workers

Review initial unemployment determinations to determine whether or not an appeal should be filed by analyzing whether it would be helpful or harmful for the former employee to have a copy of the documentation (usually required to send to the employee if the company chooses to appeal)

Prepare and coach the Internal Human Resources associate on how to respond and participate in unemployment hearings prior to their participation in an appeal hearing. Perform a post-call debrief to review opportunities to continuously enhance responses and improve outcomes

Assist with providing guidance and training our internal team on performance improvement plans and reviewing them for other specialists on the team by request

Assist in the development and updating of HR policies and procedures

Stay current with industry trends and best practices in employee relations and performance management

Compile KPI data, measure, track progress, and take ownership and accountability for updating assigned scorecard statistic for assigned accountability area prior to every level 10 meeting and be prepared to engage in IDS discussions if the metric is off track

Participate in department rock planning meetings, lead and participate in at least 1-2 department rocks per quarter, meet with rock team members at the beginning of the quarter to successfully plan out rock milestones and goals and have prepared to discuss with direct manager to help further frame out the rock prior to the start of the quarter. Take ownership and accountability for independently working on rock projects throughout the quarter and updating the quarterly rock sheet prior to every level 10 meeting

Prepare an issues list of any observations, opportunities to streamline and enhance processes, or issues that need to be troubleshooted and develop solutions for to bring to the level 10 meeting as IDS topics

Participate and be fully engaged in the EOS/Traction department processes surrounding areas of accountability, department projects (Rocks), Scorecard statistics, IDS, To Dos, etc

May be asked to assist with the request for hire/request for offer process and/or tickets

Back up the HR operations team when needed, in urgent situations, and/or to provide time zone coverage on processing HR tickets and making corresponding updates in the HRIS

May be asked to assist or manage leave of absences and accommodations to help back up the Internal HR Specialist that handles Leave of Absences & Accommodations

Back up HR operations team when needed, in urgent situations, and/or to provide time zone coverage for conducting final pay meetings and exit interviews

May assist with HR-related mail in the office and assist with responses and/or distribution within the team

May assist with crossover duties or back up other Internal Human Resources Specialists on the team periodically

May be asked to assist with processing and reviewing background checks in accordance with company standards

May assist with processing UI and Workers Comp claims

May be asked to assist with processing Verifications of employment, when needed

Perform other duties as assigned

Qualification

Employee RelationsInvestigationsPerformance ManagementHR Best PracticesMicrosoft OfficePHR CertificationConflict ResolutionCommunication SkillsProblem-SolvingOrganizational Skills

Required

Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required

Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits

Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures

Strong problem-solving and conflict resolution skills

Proven ability to build strong relationships and influence stakeholders

Adheres to KPIs and SOPs according to established guidelines

Ability to apply change management initiatives to assist in business transformation

Must use logic and reasoning to make immediate decisions under pressure or tight deadlines

Ability to make proper judgment calls when presented by a situation/problem

Strong sense of business ethics including the ability to handle confidential information appropriately

Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed

Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law

Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills

Ability to research and analyze various types of data

Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment

Ability to deal with frequent interruptions, changes, delays or unexpected events

Strong organizational, analytical, and problem-solving skills

Capability to learn quickly

Facility to collaborate with others

Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities

Expertise in establishing credibility, be decisive and be able to recognize and support the organization's preferences and priorities

Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent combination of education, experience, and HR-related certifications

Minimum of 2-4 years of experience handling employee relations, investigations, and advising leadership on performance management, disciplinary actions, coaching and guiding managers on leadership and management best practices, talent management, and strategic HR Partnership

Consulting experience and/or PEO experience preferred

Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) with ability to learn other applications as needed

PHR, SPHR, SHRM-CP or SHRM-SCP certification is a plus or willingness to obtain within two years of employment

Preferred

Understanding of multistate employment laws preferred

Consulting experience and/or PEO experience preferred

PRISM experience preferred

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Other Benefits

Company

Vensure Employer Solutions

Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.

Founded in 2004

Chandler, Arizona, USA

1001-5000 employees