Apply on Employer Site

NEOGOV · 2 days ago

Customer Service Specialist 2 - Optical

Spokane County - Airway Heights, WA

Full-time

Onsite

Entry Level

$3,847/mo - $5,089/mo

1+ years exp

NEOGOV is seeking a highly motivated and qualified individual to fill a full-time, non-permanent Customer Service Specialist 2 position in Optical at Airway Heights Corrections Center. This role involves providing assistance and resolving concerns for customers of the Correctional Industries Optical operation, including managing customer accounts, processing orders, and ensuring compliance with program requirements.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Organize and process CI optical scripts

Input and retrieval of customer orders that include names, personal identification, and prescription information

Creates and managers customer profiles while maintaining integrity of data and information while delivering specialized services

Liaison for detailed and technical order assistance for prescription eyeglass to providers for the CI Optical Lab

Performs a detailed review of all incoming request for accuracy to ensure program compliance to include but not limited to prescription information, ordering office, client information and program eligibility documentation

Provide interpretative assistance of the WA State Care Authority Vision Hardware Provider Guide in regards to prescription eyeglass with customer questions

Notify customers of the rejected orders

Determining procedural steps to bring resolution and communication results to customers

Provides agency interpretation and applies knowledge of laws, regulations, and processes in the resolution of inquiries, complains, and problems

Troubleshoot issues and resolve or recommend solution options

Independently resolves complaints, inquiries and client/customer service problems by identifying issues while maintaining appropriate confidentiality

Provides open order status to customers when requested weekly

Performs other duties as requested

Investigate, inspect return products for credit/restock, notify staff on returns, reviews, and process provider customer credits

Notify purchasing and file receiving documentation with purchase order

Investigate, inspect, and process script for lab

Qualification

Customer service experienceMicrosoft ExcelMicrosoft WordMicrosoft OutlookMulti-line phone systemData entryProblem resolutionCommunication skillsAttention to detail

Required

High school diploma or GED equivalent

One year experience providing assistance to customers, regarding inquiries, complaints, or problems

Experience in the use of Microsoft Excel, Microsoft Word, and Microsoft Outlook

Willing and able to work in an adult correctional facility with incarcerated individuals

Must be able to operate and use a multi-line phone system for extended periods

Preferred

An Associate's degree OR Bachelor's Degree from an accredited college or university whose accreditation is recognized by the U.S. Education and Council of Higher Education Accreditation

Two years of experience providing assistance to customers regarding inquiries, complaints or problems or equivalent experience

Ability to operate and maintain printers, copies, fac machines and computers