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First Federal Bank · 1 day ago

Retail Banking Trainer

Twin Falls, Idaho, United States

Full-time

Onsite

Mid Level

3+ years exp

First Federal Bank is a community-focused financial institution that has served its members for over 100 years. They are seeking a Retail Banking Trainer to develop and deliver training programs for Retail Banking staff, ensuring alignment with company policies and evaluating training effectiveness.

BankingCommunitiesFinanceFinancial Services

Responsibilities

Develop, prepare, deliver, and maintain training for Retail Banking staff, which may include in-person, onsite, virtual, and recorded trainings

Oversee tracking of training completion for Retail Banking employees for onboarding, promotions, and other bank initiatives

Assist with projects related to retail training initiatives, including system updates, process improvements, and/or product changes. This may include collaborating with stakeholders to implement training solutions for products, services, or software

Coordinate with leadership and other bank departments on training initiatives, training gaps, and cross-functional alignment

Gather feedback from trainees and managers, as well as other departments, to evaluate and improve training effectiveness

Assess learning outcomes through knowledge checks, observation, and other means

Ensure training aligns with company policies, procedures, compliance requirements, and service standards

Complete other duties as assigned