Acendas Travel - A BCD Company ยท 12 hours ago
Client Success Advisor
United States
Full-time
Remote
Mid Level
$52K/yr - $72K/yr
3+ years expAcendas Travel, a BCD company, is a leading global travel management company committed to blending modern execution with traditional service. The Client Success Advisor will maintain and expand client relationships, promote business growth, and ensure customer satisfaction through effective communication and collaboration with internal departments.
TourismTravel
Responsibilities
Ensuring customer satisfaction levels and standard operating procedures are maintained, by advising, selling, implementing, monitoring and benchmarking the company's technologies and services, creating customer reviews to execute and monitor measurements, creating and maintaining service level agreements (SLA) and key performance indicators (KPIs), auditing operations
Recommending and implementing internal and external process improvement plans
Effectively and profitably retaining business to include involvement in re-bids
Analyzing data in order to consult with the customer across all aspects of the travel program
Pursuing and developing customer relationships at all levels including key influencers, introducing internal Company staff to customer as applicable to situation, and using education opportunities for company products, services and industry trends to build brand awareness
Maintaining profitability margins and meeting Company financial objectives
Pursuing and maximizing all revenue opportunities
Participating in the sales process including involvement with all implementation calls on newly acquired business
Demonstrating and communicating the value of Adelman products and services
Qualification
Required
Experience developing and maintaining strategic relationships and managing key partnerships, with the ability to negotiate profitable contracts
Excellent communication skills, with the ability to listen to and understand intricate customer opportunities to create unique and exceptional solutions
Ability to negotiate and collaborate with multiple stakeholders
Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology
Robust interpersonal and relationship skills with the ability to get along with a wide variety of personalities
Three plus years of B2B experience including competitor awareness with a willingness to learn and understand product and service offerings
Superior written and oral communication skills along with the ability to articulate and present materials in a professional environment
Company
Acendas Travel - A BCD Company
Acendas Travel is a full-service travel management company, providing travel programs for the mid-market corporate entity, leisure travel services for the premium and luxury customer, and meeting and event support.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-04-01
Kansas City Business Journal
2025-01-08
Company data provided by crunchbase