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Powerhouse Dynamics · 5 hours ago

Customer Success / Operations Project Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Powerhouse Dynamics, a Middleby company, is the leading provider of IoT solutions for commercial kitchens. They are seeking a Connected Equipment Onboarding & Project Manager to drive the successful deployment and operational scaling of their Open Kitchen® connected equipment programs.

AnalyticsBig DataEnergyEnergy ManagementInformation TechnologyInternet of Things

Responsibilities

Manage end-to-end onboarding and installation projects for connected equipment across multiple customer programs

Develop and maintain project plans, timelines, and communication cadences for internal teams, installers, OEM partners, and customer stakeholders

Track equipment readiness, installation status, connectivity verification, and key program milestones

Identify risks and blockers early and drive resolution across Operations, Product, Engineering, Support, and external partners

Ensure consistent, high-quality deployment experiences that meet customer expectations and internal success criteria

Own the customer journey from kickoff through 'fully live' status, ensuring equipment is successfully connected to Open Kitchen®

Develop onboarding workflows, checklists, SOPs, and documentation to standardize and scale customer and installer experiences

Train internal teams and partners on onboarding processes and ensure consistent execution

Monitor onboarding KPIs, including time-to-connect, installation success rates, repeat truck rolls, and overall program readiness

Serve as a central point of coordination between Sales, Operations, OEM partners, and customers for connected equipment programs

Identify gaps in process, documentation, and coordination; design and implement improvements that streamline deployment at scale

Partner with RevOps/Sales Ops to build dashboards or tracking tools that provide visibility into program health and progress

Contribute to new workflows supporting emerging equipment categories or OEM integrations

Work cross-functionally to resolve technical, operational, and program-related questions, regardless of where ownership sits

Coordinate with Engineering on connectivity requirements, Product on feature readiness, and Support on troubleshooting procedures

Translate real-world deployment learnings into actionable process improvements and product feedback

Qualification

OnboardingImplementationProject managementIoT experienceSaaS experienceTechnical operationsOrganizational skillsCommunication skillsProblem-solvingAdaptability

Required

3–5 years of experience in project management, onboarding, implementation, field services coordination, or program management. Ideally within IoT, SaaS, hardware, or technical operations

Demonstrated success managing complex, detail-intensive projects with multiple stakeholders

Strong organizational skills and comfort using structured project management tools and methodologies

Process-driven mindset with the ability to design, test, and refine workflows

Excellent communication and coordination skills across technical and non-technical teams

Scrappy, persistent, and energized by problem-solving in ambiguous environments

Ability to work independently, adapt quickly, and manage shifting priorities