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Wright-Patt Credit Union · 2 days ago

Enterprise Change Manager

Beavercreek, OH

Full-time

Onsite

Senior Level

$100K/yr - $149K/yr

7+ years exp

Wright-Patt Credit Union is seeking an Enterprise Change Manager to lead the planning and execution of change management for enterprise-wide initiatives. The ECM will ensure seamless transitions that drive adoption and minimize disruption while collaborating with various teams to enhance organizational resilience and performance.

FinanceFinancial ServicesNon Profit

Responsibilities

Change Strategy Development and Execution: Develops and executes comprehensive change management strategies for enterprise initiatives, ensuring alignment with organizational goals, stakeholder needs, and change readiness. Applies structured methodologies (e.g., Prosci, Kotter, McKinsey 7-S) to drive adoption and minimize resistance. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated. (25%)

Executive, PMO, and Strategy Partnership: Partners with executive sponsors, the Project Management Office (PMO), Strategy teams, and initiative leaders and SMEs to influence change leadership, build sponsorship, and embed change capability across the organization. Provides coaching and advisory support to leaders and change agents to ensure alignment between strategic intent and human impact. (20%)

Change Impact and Readiness Assessment: Conducts change impact assessments and readiness analyses, identifying risks, stakeholder concerns, and organizational capacity. Develops mitigation plans and readiness activities to ensure successful transitions. (15%)

Communication and Engagement Planning: Designs and implements communication and engagement plans in collaboration with HR, Communications, and business units. Ensures messaging is timely, targeted, and aligned with the organization’s culture and strategic direction. (15%)

Change Portfolio and Calendar Management: Maintains and governs the enterprise change calendar of change events, ensuring visibility into initiative timing, change saturation, and organizational capacity. Collaborates with the PMO and Strategy teams to assess cumulative impacts and recommend adjustments to initiative sequencing and prioritization. (10%)

Measurement and Value Realization: Defines and tracks change-related performance metrics, including adoption, engagement, and business outcome KPIs. Partners with initiative owners to ensure change efforts contribute to value realization and ROI. (10%)

Continuous Improvement and Change Maturity: Continuously improves change management practices and tools, incorporating lessons learned, stakeholder feedback, and emerging best practices to increase enterprise change maturity. (5%)

Qualification

Prosci Certified Change PractitionerChange Management MethodologiesChange Impact AssessmentsProject Management CertificationsOrganizational DevelopmentCoaching SkillsAnalytical SkillsCollaboration TechnologiesInterpersonal SkillsFacilitation Skills

Required

Bachelor's degree in Organizational Development, Business Administration, Communications, Human Resources, Psychology, or a related field is required; relevant alternate experience/certifications could be considered. A Master's degree is a plus

Minimum of 7 years of progressive experience in change or project management, organizational development, or transformation leadership, with a proven track record of leading enterprise-level change initiatives

Prosci Certified Change Practitioner or equivalent industry-recognized certification (e.g., ACMP CCMP) is required

Demonstrated experience partnering with PMO, Strategy, HR functions, Corporate Communications, IT, Member Experience, and executive leadership to align change strategies with enterprise goals and drive successful outcomes

Strong knowledge of change management methodologies and frameworks, including ADKAR, Kotter's 8-Step Process, Bridges' Transition Model, and McKinsey 7-S, with the ability to tailor approaches to organizational context

Proven ability to lead change impact assessments, readiness planning, stakeholder engagement, and communication strategies across complex, matrixed environments

Experience building and sustaining change agent networks or communities of practice to scale change capability across the enterprise

Exceptional interpersonal, facilitation, and coaching skills, with the ability to influence at all levels of the organization and navigate ambiguity with confidence

Strong analytical skills and comfort with data, including the ability to interpret change readiness metrics, adoption KPIs, and business impact data to inform strategy and reporting

Strong understanding of WPCU's compliance, information security, risk, and regulatory frameworks, with experience supporting audit readiness and policy alignment

Proven ability to collaborate with frontline teams and member-facing functions, ensuring that change efforts are inclusive, practical, and aligned with service delivery goals

Proficiency in change management tools and platforms (e.g., Prosci tools, ADKAR assessments, stakeholder mapping), and collaboration technologies (e.g., Microsoft 365, Miro, Smartsheet, SharePoint, or similar)

Demonstrated ability to be forward-thinking, adaptable, and change-oriented in a dynamic, transformation-driven environment

Preferred

Additional certifications such as Certified Professional Facilitator (CPF), ATD Master Trainer, or other facilitation and training credentials are preferred, along with project management certifications (e.g., PMP, Agile, SAFe)