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Netsurit · 16 hours ago

System Support Technician (Level 1/Tier 1)

Albuquerque, New Mexico, United States

Full-time

Hybrid

Entry Level

1+ years exp

Netsurit is a global Managed Services Provider (MSP) empowering clients to grow, innovate, and secure their businesses through technology. They are looking for a customer-focused System Support Technician (Tier 1) to join their IT support team, handling frontline support, triaging tickets, and addressing network and security issues.

Information ServicesInformation TechnologySoftware

Responsibilities

Handle inbound support calls with professionalism and excellent communication skills

Gather accurate technical information and document issues clearly

Create, update, and manage support tickets

Triage, prioritize, and route issues appropriately

Manage escalations and de-escalations with confidence

Use tools like 8x8, Microsoft Teams, ConnectWise, and Kaseya VSA

You'll handle tickets related to: Application installs & troubleshooting

Windows OS issues

User onboarding & offboarding

VoIP / phone systems

Microsoft Defender security alerts

Network outages

Basic hardware diagnostics

Manage your ticket queue and daily workflow efficiently

Maintain and improve internal documentation

Share knowledge and improve processes

Qualification

Windows desktop & serverNetworking fundamentalsHardware & software troubleshootingConnectWiseKaseya VSACompTIA Network+OrganizedSecurity best practicesCommunication skillsDetail-oriented