Kemper · 1 week ago
Bilingual Sales Agent II
Goodyear, AZ
Full-time
Onsite
New Grad, Entry Level
$14.70/hr - $22.02/hr
0+ years expKemper is one of the nation’s leading specialized insurers, and they are seeking a Bilingual Sales Agent II to provide exceptional customer service. The role involves responding to customer inquiries, processing payments, and maintaining knowledge of industry developments to address customer concerns effectively.
ConsumerFinancial ServicesInsurance
Responsibilities
Provides support to our customers and interfacing agents by answering questions regarding policy status, underwriting guidelines and policy billing
Communicates policy status, underwriting rules and billing breakdowns efficiently and effectively, utilizing a thorough understanding of all Kemper systems
Provides information and works to address customer concerns
Appropriately escalates and refers matters beyond authority limits based on departmental guidelines or expertise to the appropriate person or area
Keeps informed regarding industry information, new product development, coverages and technology to continuously improve knowledge and stay current
Process payments while maintaining proper cash handling procedures
May be required to work in one or more retail locations based on staffing needs
Perform other related duties as assigned
Qualification
Required
High School Diploma or GED required
Six months of Customer Service experience required
Bilingual in English and Spanish required
Ability to travel locally
Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc
Customer Service - Ability to respond to customer questions in an effective and efficient manner while being mindful of the customer experience
Demonstration of strong customer service skills
Demonstration of effective oral and written communication skills
Interpersonal - Ability to deal openly, honestly, and professionally with internal and external customers while building credibility and maintaining trust
This is an in office position
Preferred
Prior insurance experience preferred
Benefits
Medical
Dental
Vision
PTO
401k
Company
Kemper
Kemper is a financial organization providing insurance and consumer finance solutions for individuals and small businesses.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2022-02-15Post Ipo Debt· $400M
1996-01-01Acquired
1990-04-27IPO
Leadership Team
Maxwell Mindak
Senior Vice President Treasurer and Chief Risk Officer
Recent News
MarketScreener
2025-02-25
Company data provided by crunchbase