Zolman Restoration · 15 hours ago
Claims Manager/Estimator
Walled Lake, MI
Full-time
Onsite
Mid LevelZolman Restoration is a company committed to delivering outstanding customer care and maintaining high integrity in the restoration industry. The Claims Manager will write estimates based on inspections for various claims and manage program losses while ensuring compliance with guidelines and assisting insurance carriers as needed.
Facilities Support ServicesService Industry
Responsibilities
Must demonstrate and model Zolman Restoration’s core values
Create estimates for repair work based upon site inspections
Manager supplement requests from assigned Project Managers
Complete estimate peer reviews
Complete kick off meetings with accounting, project managers and project engineers prior to handing over project to Project Management Team
Complete Baton Pass between Zolman Project Management team and Zolman customer
Be able to explain work authorization to customers and ensure proper paperwork is signed and uploaded to DASH prior to work beginning
Must be comfortable understanding accounting documents and collecting deductibles prior to starting repairs
Be able to explain estimates to insurance adjusters, carriers and TPAs to ensure jobs are estimated correctly and can be profitable when work is performed by a Project Manager
Ensure that all file notes and paperwork are updated on a regular basis. Detailed documentation is a requirement of this position
Handle incoming (during normal business hours) EMG assignments (including board up, tarp and tree removal), deploy teams and communicate to customer via phone the process
Create estimates for EMG repairs and ensure jobs are profitable
Have a strong understanding of program requirements and changes and disseminate this information to the team as needed
Occasionally perform Matterport when required
Assist in backing up the team during PTO
Participate in 24 hour on call rotation and respond with a maximum sense of urgency (once every 12-14 weeks.)
Some evening and weekend hours are necessary as the firm is a 24/7 disaster response company
Some travel may be required based up on requested work
Other duties as assigned
Qualification
Required
High school education or G.E.D. required
Valid driver's license and satisfactory driving record required
Experience with Xactimate required
Ability to write accurate estimates
Knowledge of insurance carrier requirements
Ability to learn and adapt estimates to internal formal currently used
Strong customer service skills with the ability to empathize with customers under stressful situations
Ability to follow up and follow through on estimate/supplement approvals
Ability to dig deep to understand the estimating process and ask the right questions to get the answers Zolman needs to move the project forward
Strong documentation skills. All communication documented in internal/external sources such as DASH, Xactanalysis and TPA software
Drive to increase program scores in areas such as requested revisions and estimate approvals
Flexible to incoming emergencies and issues outside of work hours
Identifies process inefficiencies and comes up with solutions
Basic computer and smart phone skills; Database, Web, and Microsoft Office (Word, Excel and Outlook)
Communicates effectively and professionally with adjusters and TPAs
Plans and manages workload to meet deadlines
Participates as an active member of the team
Expresses thoughts and ideas clearly through written and verbal communication
Takes direction and works under minimal supervision
Preferred
Proficiency in Xactimate (Level 1 or 2 certifications preferred but not required)
Understanding of insurance Third Party Administrators and program guidelines preferred
IICRC Certifications preferred
Company
Zolman Restoration
Zolman Restoration is a full-service restoration company committed to helping clients recover from wind, water & fire damages.
Founded in 2013
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeff Katkowsky
President & Chief Operating Officer
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