Rush University Medical Center · 12 hours ago
Training & Quality Consultant I-21966
Chicago, IL
Full-time
Hybrid
Mid Level
$27.47/hr - $43.27/hr
3+ years expRush University Medical Center is seeking a Training & Quality Consultant to facilitate departmental and organizational training. The role involves assessing, developing, and delivering training materials while maintaining the training calendar and database, working with intermittent supervision to resolve work problems.
Clinical TrialsEducationHealth CareMedicalTraining
Responsibilities
Delivers new hire training in scheduling, registration, epic, revenue cycles, including the use of telephony platform, CRM, webchat and other applications. Actively participates in training sessions and seeks mentorship opportunities to enhance skills and knowledge in training delivery and content development
Maintaining training materials, including knowledge articles, guides, presentations, and exercises
Contribute to the creation of procedural and conceptual content, ensuring it is comprehensive, coherent, and aligns with healthcare industry standards
Conducts train-the-trainer sessions when needed
Facilitates and leads call calibration sessions for agents
Performs root cause analysis of errors
Conducts routine quality audits on designated work activities, following established quality monitoring standards and guidelines
Collaborates with team members to gather and analyze audit data, supporting the identification of areas for improvement
Develop individual agent performance scorecards
Coaches’ employees on opportunity for improvement
Assists with side-by-side training of new hires
Other similar and/or related duties as assigned
Qualification
Required
Bachelor's Degree in Adult Education, Educational Methods, Communications, Healthcare Administration or related field. Or 3+ years of related experience in progressive roles
Three (3) years' training, teaching, quality assurance or business coaching experience
Three (3) years' experience working with EPIC Cadence in a practice or Access Center environment
Experience within a large hospital or integrated healthcare delivery system
Unique combinations of both hard and soft skills to prepare, analyze, and present data to various audiences
Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language
Strong attention to detail and an aptitude for organizing information logically
Strong organizational skills & ability to multitask and prioritize
Proficient in Medical Terminology and HIPAA
Excellent MS Office skills
Excellent written and verbal communication skills, capable of translating complex technical concepts into user-friendly language
Demonstrated ability to learn quickly and follow through
Strong interpersonal skills with the ability to motivate and build relationships
Able to travel to multiple hospital sites, corporate settings and seminar locations
Able to work under stressful conditions while maintaining professionalism
Work will often require flexibility and meeting tight deadlines
Able to communicate with many different customers and seeking solutions to move the organization forward
Ability to make independent decisions in problem solving
Ability to prioritize own work
Ability to work well with individual associates
Able to work well in a team
Ability to work varied hours in a 24-hour day
Able to participate in process improvement initiatives
Preferred
Two (2) years' revenue cycle experience
EPIC certification or EPIC credentialed trainer
Experience with Automated Call Distribution systems (Cisco preferred)
Company
Rush University Medical Center
Rush University Medical Center offers healthcare services for children and adults, clinical trials, medical education and training services.
10001+ employees
H1B Sponsorship
Rush University Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (85)
2023 (64)
2022 (81)
2021 (65)
2020 (66)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2023-07-25Grant
Leadership Team
Richa Gupta
Chief Operating Officer, Rush University Medical Group
Courtney Cole Kammer
Senior Vice President, Chief Human Resources Officer
Recent News
GlobeNewswire
2026-01-02
Company data provided by crunchbase