AEG · 16 hours ago
Sr Network/VoIP Administrator (Crypto.com Arena)
Los Angeles, CA
Part-time
Onsite
Mid, Senior Level
$41/hr - $45/hr
4+ years expAEG is a leading company in sports and live entertainment, managing the renowned Crypto.com Arena. The Senior Network/VoIP Administrator will manage and support the network and VoIP infrastructure, ensuring smooth operations and maintenance across the L.A. LIVE Campus while collaborating with various teams for telecommunications tasks.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Design and implement short and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements in addition to business requirements
Provision, Deploy, and Support: Cisco VoIP Phones, VoiceMail, analog lines, cable extensions, and events (Completes Adds, Moves and Changes for all internal end users, tenants, and services across the L.A. LIVE Campus)
Manage, review, analyze and maintain the L.A. Live Campus Cisco Call Manager infrastructure
Monitor systems health and logs daily and address issues or concerns in a timely manner
Summarize telecommunications data from internal and external sources for weekly, monthly, quarterly, and annual Global Technology dashboards
Document telecommunications processes and procedures in addition to updating and creating new processes, such as updating existing workflows and building new workflows that help streamline current processes
Assists, train and provides guidance to other Full-time and Part-Time technicians
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization
Works constantly with Technology Services Ops Analyst to coordinate daily workload
Collaborate with the Information Security team in regard to data integrity and system best practices
Create and maintain compliance of documentation with established standards, policies, procedures, and configuration guidelines
Place and oversee telecom orders with carriers to port services from one technology to another
Analyze reports from Telecommunications vendors and work with internal and external contacts to take action as needed
Assist in technical projects such as upgrades to include planning, scheduling, testing, and coordinating
Qualification
Required
A minimum education level of: AA/AS Degree (2-year) Information Technology, Computer Engineering or related field
A minimum of 4-6 years of related work experience in engineering and IT support required
Experience with the following technologies: Cisco network hardware and software, Cisco Unified Communications hardware and software, SIP trunking, UCCaaS, ServiceNow
Experience in project participation (including mid-to-large scale projects, and managing multiple projects at one time)
Experience working with Contact Center required, including understanding of call flow design and development
Experience and full fluency in the following hardware/software: Telecommunications concepts, Industry trends –SIP, VoIP, Contact Center platforms, Incident and Problem Management via ServiceNow, TEM, Cisco Unified Communications Manager, UCCaaS, VoIP/SIP
Proficiency with Microsoft Office Suite (Outlook; Excel; Word); ability to learn all required business systems
Ability to rack, stack, and lift IT/Telecom equipment up to 50 pounds
Knowledge of 110 punch down blocks, ability to crimp RJ45 connectors in T-568B wiring standard
Excellent customer service and interpersonal skills; ability to communicate effectively with all levels of the organization
Ability to communicate both orally and in writing in a clear and concise manner
Ability to work effectively either independently or as a team member
Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects
Ability to work with cross-functional teams when required
Ability to configure and troubleshoot network infrastructure including port configurations and plan changes
Knowledge of the relationships between local, long distance, and wireless services and Telecommunications providers
Ability to respond to Service Desk requests after hours
Must be able to work evenings, weekends, holidays, as scheduled
Must be willing to travel domestically, work extended hours and participate in a 24/7 on-call schedule
Preferred
BA/BS Degree preferred in Information Technology, Computer Engineering or related field
Previous experience working in a similar facility environment
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
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