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Hoag Health System · 13 hours ago

Service Desk Analyst I : IT Technology

Costa Mesa, CA

Full-time

Onsite

Entry Level

1+ years exp

Hoag Health System is a nonprofit regional health care delivery network in Orange County, California, and they are seeking a Service Desk Analyst I to provide technical assistance to end-users. The role involves troubleshooting and resolving basic computer and application issues, documenting problems, and ensuring timely resolution of technical requests.

Hospital & Health Care

Responsibilities

Responds to end-user requests for technical assistance via phone, email, or ticketing system; troubleshoots and resolves basic computer, application, system, device, access, and performance issues

Documents, tracks, and resolves reported problems using established processes and procedures to meet service levels and standards

Researches, troubleshoots, and delivers solutions utilizing product information and solution databases

Advises users on preventive methods and provides supporting documentation

Escalates issues to appropriate teams to ensure timely resolution

Installs or upgrades software and devices, sets up user profiles, and resets passwords as needed

Meets all response-time and quality service level standards

Performs other duties as assigned

Qualification

Technical customer supportDesktop troubleshootingCompTIA A+Support Center Analyst - SCAHealthcare experienceTrend identificationBasic HW/SW knowledgeMobile phone support