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cloudEQ · 21 hours ago

Observability Practice Lead

United States

Full-time

Remote

Director/Executive

$150K/yr - $150K/yr

10+ years exp

cloudEQ is seeking an Observability Practice Lead to build, scale, and lead their Observability practice as a high-growth business line. This role involves owning full P&L responsibility and leading strategy, sales alignment, delivery execution, and capability development for the Observability business.

Cloud Data ServicesInformation TechnologyProfessional Services

H1B Sponsor Likely

Responsibilities

Own end-to-end financial performance, including revenue, gross margin, utilization, and recurring revenue targets

Develop and execute a multi-year growth strategy to expand predictable recurring revenue and overall topline growth

Translate strategy into execution through monthly operating reviews and KPI-driven dashboards

Partner with Sales and Marketing to define and execute GTM plays around key observability differentiators

Coordinate with cloudEQ’s sales organization and partner ecosystems (e.g., New Relic) to drive net-new and expansion opportunities

Oversee pre-sales solutioning, ensuring quality, consistency, and accuracy in proposals, estimates, and client presentations

Lead onshore and offshore delivery teams to ensure high-quality, value-driven client outcomes

Establish scalable delivery frameworks emphasizing automation, reusability, and practitioner-led expertise ("Observability-as-Code")

Maintain strong delivery governance, including CSAT, delivery KPIs, utilization, and quality controls

Evolve the observability services portfolio to include managed services and recurring offerings

Drive IP creation, automation, and reusable frameworks across engagements

Define and execute talent strategy, including hiring, cross-training, certifications, and scalable onshore/offshore models

Collaborate closely with Architecture, Customer Success, and PMO teams to deliver integrated client solutions

Lead with a focus on business outcomes, accountability, and continuous improvement

Establish operating rhythms including scorecards, quarterly planning, and KPI-based accountability

Represent the Observability practice at the executive level and across cross-practice initiatives

Qualification

P&L OwnershipBusiness Growth StrategyObservability PlatformsFinancial AcumenLeadership of Global TeamsMulti-tasking AbilitiesCommunication SkillsOrganizational SkillsCollaboration SkillsProblem-solving Skills

Required

10+ years of experience in Cloud, Enterprise Systems, Observability, or professional services organizations

5+ years leading P&L or delivery organizations with gross margin responsibility

Proven success building and scaling consulting or managed services offerings

Strong financial acumen with the ability to interpret P&L, pipeline, and utilization data

Experience leading distributed, cross-functional, and global teams

Exceptional written, verbal, and presentation communication skills

Strong organizational and multi-tasking abilities in fast-paced environments

Entrepreneurial, metrics-driven, and results-oriented mindset

Collaborative leadership style across sales, delivery, architecture, and clients

Proficiency with collaboration and productivity tools (Microsoft Office, Teams, Zoom/WebEx)

Bachelor's degree required (BA/BS or equivalent)

Master's degree preferred

Equivalent professional experience considered in lieu of formal education

Must be able to sit and/or stand for up to 8 hours a day

Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures transcribing; viewing a computer terminal; extensive reading; visual inspection involving minor defects

Strong listening, influencing, and problem-solving skills

Self-motivated, adaptable, and resilient

Team-oriented with a strong drive to deliver results and continuously improve

Preferred

Familiarity with observability platforms such as New Relic, Datadog, Splunk, and enterprise observability maturity models

Understanding of how AI/ML enhances observability (AIOps, anomaly detection, predictive alerting)

Background in mid-tier consultancies, systems integrators, or boutique MSPs

Demonstrated ability to convert project-based work into recurring managed services

Ability to effectively multi-task in a fast-paced environment

Proficient computer and software skills

Considerable knowledge of computer operations and applications

Demonstration of planning, coordination, communication, and support to the organization

Benefits

QSEHRA Healthcare Reimbursement

401(k)

Unlimited

Company

cloudEQ

Experienced-based Security, Cloud MSP, FinOps, Migrations, Observability, Automation, Operations, and App Development.

Founded in 2019

Novi, Michigan, USA

201-500 employees

https://cloudeq.com

H1B Sponsorship

cloudEQ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)

2022 (2)

2021 (2)

2020 (1)