Acumen Technology · 3 weeks ago
NOC Analyst
Nashville, TN
Full-time
Hybrid
New Grad, Entry Level
$45K/yr - $52K/yrAcumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. They are looking for a confident and passionate NOC Analyst to join their team, responsible for monitoring client backups, troubleshooting alerts, and assisting with new client onboardings.
ConsultingCyber SecurityInformation ServicesInformation Technology
Responsibilities
Client Backup Checks. Review and verify the success of scheduled backups across multiple platforms and clients
Alerts Triage. Review and troubleshoot any automated alerts that generate from our systems on a daily basis
Service Tickets. Triage and troubleshoot tickets assigned to the team. Escalate to higher tier resources as needed
Disaster Recovery Tests. Deploy and document virtual environments for clients in the cloud, utilizing their backup solution to perform the tests
New Client Onboardings. Assist with new clients as they are onboarded into Acumen's systems
Manage the monitoring, management, and security tools and technologies that Acumen uses across our clients
Seek to improve monitoring capabilities with existing tools and finding new solutions
Track time and details on appropriate service tickets as work is performed
Client Communication
Supports our core values and commit to always improving
Have fun working
Be serious about mastering technology
Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics
Qualification
Required
Applicants should be located in or around the Nashville area for those days that we are in the office
Intermediate understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Understanding of support tools, techniques, and how technology is used to provide services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast moving environment
Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time
Benefits
Hybrid workplace
100% employer paid health insurance (medical and dental)
Mileage and phone reimbursement
Fun working environment and culture
401k with a maximum 4% match
Company
Acumen Technology
Acumen Technology offers managed IT services, cyber security, cloud, IT consulting, VOIP, data backup and disaster recovery services.
Founded in 2016
11-50 employees
H1B Sponsorship
Acumen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (5)
2021 (4)
2020 (5)
Funding
Current Stage
Early StageLeadership Team
Keith Maune
Founder & COO
Company data provided by crunchbase