Mindlance · 1 day ago
Field Support Analyst 3
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
5+ years expMindlance is seeking a dedicated Field Support Specialist to join their Drop Service team in Atlanta. This role is integral to coordinating service requests for deenergizing electric service and ensuring effective communication with customers and field teams.
Human Resources
Responsibilities
Service Request Coordination: Efficiently schedule and manage service requests for deenergizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations
Customer Communication: Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow up actions
Collaboration with Field Teams: Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality
Documentation and Reporting: Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status. Generate reports as needed to track service metrics and identify areas for improvement
Problem Solving: Address any scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed
Process Improvement: Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction
Dispatch Coordination: Accurately assign and dispatch field personnel to service locations based on priority, skill set, and availability
Operational Support: Provide real‐time assistance to field teams, ensuring they have the information, tools, and resources needed to complete their work effectively
Qualification
Required
5-10 Years of Experience as a Field Support Specialist
Strong communication skills
Attention to detail
Ability to manage multiple priorities in a fast‐paced environment
Experience in service request coordination
Experience in customer communication
Experience in collaboration with field teams
Experience in documentation and reporting
Problem-solving skills
Experience in process improvement
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-04-14
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