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Now Foods · 1 day ago

INTERNATIONAL SALES SUPPORT (INSIDE SALES)

Bloomingdale, IL

Full-time

Onsite

Mid Level

3+ years exp

Now Foods is a company focused on health and wellness products, and they are seeking an International Sales Support professional. This role involves effective communication with customers, problem-solving regarding order processing, and collaboration with various teams to ensure customer satisfaction.

Health CareManufacturing

Comp. & Benefits

Responsibilities

Effective communication skills: Email, phone and in-person communication. Interact with customers via phone calls, emails and face to face interactions. Clear communication is essential to understand the customer needs, address their concerns and provide accurate information

Problem Solving and Investigation Skills: Proactive analytical approach, as this role will encounter various order processing, customer questions/issues, ranging from pricing, product, technical and credit questions. Ability to analyze the situation, gather relevant data and identify solutions to questions on your own will be crucial to the job

Results-Oriented Performance and Follow-up: Self-starter with initiative, utilizing a solutions based approach. Performance is measured by the ability to find solutions promptly. Strive to exceed team’s and customer’s expectations

Cooperation and Communication: Works closely and communicates with the International Team and other departments. Some of which include scheduling, credit, production, shipping, or warehouse teams. For example, liaison with the scheduling team on production scheduling, checking inventory to ensure that the team/customers have the most up to date information to prevent customer out of stocks

Additional Responsibilities:

Stays updated on product and procedural knowledge

Maintain accurate and up to date records of customer information, contacts, customer profile requirements

Continuous training/learning on tools like Excel, Oracle, Incorta etc

Complies with safety and GMP requirements

Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan