ServiceCore · 1 week ago
Customer Success Engineer
United States
Full-time
Remote
New Grad, Entry Level
$75K/yr - $90K/yrServiceCore is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. They are seeking a Customer Success Engineer to provide Tier 3 technical support, focusing on investigating and documenting complex technical issues before they reach Engineering.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Own escalated technical issues once they exceed frontline or Tier 2 troubleshooting
Reproduce and validate bugs across production, staging, or test environments
Determine whether issues are product defects, data inconsistencies, configuration problems, or expected behavior
Query databases and review logs to understand system state and failure modes
Test backend APIs to isolate and confirm root causes
Write or adapt lightweight scripts to support investigation, validation, or data analysis
Create high-quality engineering tickets with clear problem statements, reproduction steps, expected vs actual behavior, and supporting evidence
Partner with Product and Engineering to clarify scope, impact, and priority of escalated issues
Identify patterns and recurring issues to help surface systemic problems
Qualification
Required
Strong technical foundation. You are comfortable working directly with production data and systems, including: Writing SQL queries against Postgres to investigate and validate data
Testing APIs using Postman and/or cURL to isolate backend issues
Writing or adapting Node.js scripts for data parsing, validation, or troubleshooting
Using Git to check out branches, test fixes, and validate changes
Technically curious and hands-on. You enjoy digging into logs, queries, and system behavior to understand what's actually happening—not just what was reported
Practical and outcome-focused. You care about identifying the root cause and getting issues to a clear next step, not just documenting symptoms
Clear and structured communicator. You can turn complex investigations into clean, actionable engineering tickets with clear reproduction steps and supporting evidence
Comfortable working deep in the weeds. Investigating bugs, reviewing logs, testing hypotheses, and running scripts are a normal part of your day
Organized and accountable. You manage a steady flow of escalations, follow through on investigations, and don't need constant oversight to stay on track
Adaptable and eager to learn. You pick up new systems and workflows quickly and are comfortable working through ambiguity
Benefits
14 Company Holidays in addition to Unlimited PTO
Healthcare, dental and vision insurance with generous employer contributions
401K w/ match
Regular lunches and a fully-stocked kitchen (if in Denver)
Bi-weekly Grubhub lunch stipend for remote folks
Company-provided hardware of your choice/configuration
Company
ServiceCore
ServiceCore creates intuitive QuickBooks-compatible software that helps companies in the liquid waste industry and roll-off rental companies
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62MKey Investors
Mainsail Partners
2022-02-15Private Equity· $54M
2019-09-10Acquired
2019-08-26Series Unknown· $8M
Leadership Team
Jonah Chilton
Chief Executive Officer
Michael Boord
Chief Operating Officer
Recent News
Company data provided by crunchbase