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TruStone Financial Credit Union · 22 hours ago

Mortgage Servicing Specialist

Plymouth, MN, US

Full-time

Onsite

Entry, Mid Level

$21/hr - $26.50/hr

2+ years exp

TruStone Financial is a full-service, member-owned credit union that empowers members’ financial well-being. The Mortgage Servicing Specialist is responsible for coordinating and performing all aspects of servicing related functions once the mortgage loan is funded, including payment processing and member service inquiries.

BankingFinancial ServicesNon Profit

Responsibilities

Coordinating and performing all aspects of servicing related functions once the mortgage loan is funded

Payment processing

Accounting for all escrow related areas

Processing member service inquiries

Review all Fannie Mae and FHLB reporting and processing to ensure data is accurate in all systems

Work with all vendors to resolve issues

Process all service related functions of closed and funded mortgage loan files

Qualification

Mortgage servicing experienceMortgage documentationCustomer service skillsAdvanced problem-solving skillsAttention to detailBasic math skillsTechnology skillsBusiness acumenTime management skillsTeam playerVerbal communication skillsWritten communication skills

Preferred

Bachelor's degree, preferably in Finance, Business or a related field, or equivalent work experience

2+ years of mortgage servicing experience

Knowledge of mortgage documentation and regulatory requirements

Advanced problem-solving skills and attention to detail

Ability to be comfortable working with and balancing data in a variety of loan systems

Ability to identify and facilitate change in a deadline driven, highly regulated environment

Ability to work well under pressure and be able to meet externally influenced deadlines

Ability to work in a changing, challenging and fast paced work environment with variable stress levels

Solid time management skills and the ability to organize, prioritize, and perform multiple tasks simultaneously

Ability to work as a team player being flexible and dependable as well as the ability to work independently while displaying initiative and decision making skills

Excellent customer service and verbal and written communication skills

A high level of business acumen with the ability to develop strong relationships with borrowers, branch personnel and industry partners

Experience in computer systems including MS Office

Competency in basic math and technology skills

Compliance with the Bank Secrecy Act and all its provisions

Ability to pass a pre-employment drug test and various background checks

Regular and reliable attendance at the workplace

Benefits

Competitive pay and incentive programs for all positions.

Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.

Affordable dental and vision insurance coverage.

Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.

10+ paid holidays each year.

Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.

401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.

Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.

Employer-paid Short Term and Long Term Disability benefits.

Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents.

Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees).

Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.

Special employee discounts when you join TruStone Financial as a credit union member.

Employee activities, events, discounts, and many other great benefits and perks!