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Chick-fil-A Corporate Support Center · 12 hours ago

Sr. Employee Relations Advisor

Atlanta, GA

Full-time

Hybrid

Senior Level

7+ years exp

Chick-fil-A Corporate Support Center is seeking a Sr. Employee Relations Advisor to manage complex employee relations issues and ensure compliance with labor and employment laws. The role involves consulting on escalated issues, conducting investigations, and delivering training to promote a positive workplace culture.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

Serve as a subject matter expert and advisor on employee relations best practices and strategies to HR partners and leaders

Collaborate with Talent and Legal teams to develop and execute investigation plans, document findings, and recommend appropriate resolutions for employee relations matters

Consult with Legal to ensure consistent interpretation and application of policies and practices related to employee relations cases

Serve as Staff liaison to external counsel on HR-related investigations

Conduct investigations to address employee concerns and provide recommendations to People Leaders and stakeholders to determine appropriate actions

Create appropriate documentation and investigation reports

Analyze trends in employee relations issues and provide actionable insights and recommendations to senior leadership to support a healthy and productive work environment

Educate and coach Staff, leaders, and Talent Leaders on policies and procedures to support fair and equitable workplace practices

Maintain case tracking systems and reports, monitoring data and trends, and regularly update senior leaders on key metrics and insights

Review and update content on internal employee relations policy sites to ensure accuracy and accessibility

Consult CFA Supply Distribution Center and Bay Center Foods Talent leaders in facilitating training sessions for Staff, leaders, and distribution center employees on employment law topics, in partnership with Legal

Ensure compliance with federal, state, and local employment laws and regulations through ongoing review and partnership with Legal and CFA Supply and BCF Talent Leaders

Assist with/lead assigned employee relations and civility project work and process improvement

Travel as needed to distribution centers to conduct on-site assessments or investigations, support Talent efforts, and deliver relevant training or guidance

Qualification

Employee relations expertiseFederal employment laws knowledgeInvestigation skillsData analysis proficiencyMicrosoft Office proficiencyTraining developmentNegotiation skillsCoaching skillsCommunication skillsConflict resolutionOrganizational skills

Required

Bachelor's Degree

7-9 years of professional relevant work experience

Minimum 7 years Human Resources experience with focus on employee relations for 5 or more years

Demonstrated knowledge and application of federal, state and local employment laws and regulations such as Title VII, ADA, FLSA, FMLA, ADEA, STAA, OSHA, harassment & retaliation, workers' compensation statutes in workplace setting

Aptitude to work with several technology platforms

Knowledge and understanding of Microsoft's standard suite of work solutions (Word, Excel, PowerPoint, Outlook, Teams, etc.)

Excellent writing, documentation, and editing skills, specifically in the development of reports, guidelines and written summaries

Strong communication/presentation skills and ability to communicate effectively with all levels of leadership, particularly at executive levels in the Company

Proficiency in collecting, analyzing, and interpreting complex data

Ability to work through complex talent matters bringing resolution in a calm and professional manner

Ability to listen with patience and respond to high level, controversial issues utilizing good judgement

Ability to use tact and diplomacy in resolving sensitive issues and to use professional judgment in addressing sensitive, confidential matters

Ability to prioritize, work independently and time manage work assignments

Ability to develop collaborative and innovative solutions around Employee Relations issues and Practices

Experience as a trusted advisor and demonstrated ability to partner and influence others without direct authority and to coach leaders when resolving employee relations matters, using a multi-HR-faceted approach to problem solving

Demonstrated skills in negotiation, facilitation, and mediation

Experience handling high volume investigations including field investigations

Ability to prepare and present training programs and materials

Ability to coach and develop leaders at all levels on effective employee relations

Travel up to 25%