Apply on Employer Site

Middlesex Savings Bank · 1 day ago

Assistant Branch Manager I

US-MA-Needham

Full-time

Onsite

Mid Level

$45K/yr - $74K/yr

3+ years exp

Middlesex Savings Bank is a community-focused financial institution, and they are seeking an Assistant Branch Manager I to represent the bank to the public and promote its core values. The role involves overseeing branch operations, developing staff, and ensuring an excellent customer experience while achieving performance goals.

FinanceFinancial Services

Growth Opportunities

Responsibilities

Responsible for assisting the Branch Manager to oversee the experience of customers within the branch

Develops an understanding of customers’ needs and expectations, ensures that products and services are offered that address those needs and expectations and ensures that staff do the same

Develops new business by establishing and growing customer relationships and ensuring staff do the same, including utilization of business partners as appropriate

The Assistant Manager I is familiar with communication styles and is able to adapt to different styles

They are able to use their skills to perform complex service recovery as needed

Develops staff skills and expertise by setting clear expectations, objectively assessing competencies, including performance evaluations, and holding staff accountable

The Assistant Manager I is competent with coaching techniques and uses them to help develop the branch staff and their skills

Assists the Branch Manager in taking constructive action and handling difficult employee situations, collaborating with HR appropriately

Ensures quality and accuracy of work, and assists the Branch Manager in executing branch controls in an effective and timely manner

Balances risk mitigation and procedural accuracy with the customer experience; makes exceptions appropriately

Ensures staff demonstrate operational expertise and understanding of policies, procedures and risks

Assists the Branch Manager in utilizing tools to monitor staffing levels and increase efficiency as appropriate while maintaining service levels

They are able to support the staff with operational questions and issues, such as complex wire approvals, troubleshooting of recyclers and ATMs, etc

Performs all duties in accordance with prescribed compliance, security and risk protocols

Maintains proficiency in regulatory compliance and industry developments and apprises staff of same

Complies with all Bank policies including those pertaining to confidentiality, email, and others

Maintains primary responsibility for vault cash, including cash orders and shipments, and the accuracy thereof

Ensures adherence to security and audit related protocols, including cash audits

Leads by example as an active part of the branch team

Performs the functions of a Branch Manager in the Branch Manager’s absence, as appropriate

Performs the functions of a Senior Banker and Banker as necessary and appropriate

Takes personal ownership and accountability for their performance and that of their team

The Assistant Manager I participates in teambuilding efforts, staff meetings, etc

Follows through on tasks and assignments; manages time and priorities effectively and demonstrates flexibility

Expresses ideas well and clearly; uses professional written, verbal and electronic communications

Fosters relationships within the branch community and keeps branch manager apprised of relevant events or opportunities

Volunteers at Bank events as appropriate

Makes decisions dependably and consistently in alignment with the values and standards of the Bank

Focuses on performance and development goals and uses planning to drive results

Draws on knowledge, experience and insights and recommends solutions when raising problems or issues

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers

Assists the Branch Manager with overseeing the branch facility

Performs other related and unrelated duties as required

Qualification

Customer ServiceBank Security ProceduresLeadershipMicrosoft OfficeDecision MakingMathematical SkillsSupervisory ExperienceNotary PublicInterpersonal SkillsOrganizational SkillsAttention to DetailCommunication SkillsInitiativeFlexibility