Apply on Employer Site

Zoho · 7 hours ago

Solutions Consultant - Implementation

Austin, TX

Full-time

Onsite

Mid Level

$80K/yr - $80K/yr

Zoho is a leader in cloud-based business software, and they are seeking a motivated Solutions Consultant to join their professional services team. This role involves leading the design, deployment, customization, and optimization of Zoho applications to meet customer business needs, while collaborating closely with clients and internal teams to ensure successful project delivery.

Cloud ComputingCollaborationDeveloper ToolsEnterprise SoftwareInformation ServicesInformation TechnologyNetwork SecurityProject ManagementSoftwareWeb Apps

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Analyze business requirements and translate them into technical specifications for Zoho implementations

Assess requirements and evaluate to best combination of Zoho Products, Product Features and Customizations after due consideration of technical constraints

Design and architect solutions that scale with customer process, technical environments and workloads

Develop technical artifacts, communicate and present solution architecture & feasibility assessments to Customers(technical and non-technical) to ensure buy-in on the technical approach

Deliver customized solution demonstrations that effectively showcase Zoho’s capabilities in addressing specific client needs

Development of proof-of-concept environments and solution documentation

Lead full implementation of Zoho products and Zoho bundles

Configure applications to align with business processes, including setting up roles, permissions, modules, dashboards, and automation workflows

Implement custom modules, blueprints, forms, and reports

Migrate data from legacy systems with accuracy and structure

Ensure seamless integration between Zoho apps and external platforms

Drive or work collaboratively with project managers and Solution consultant team to meet milestones and client expectations

Assist in project planning, system analysis, and delivery quality assurance

Act as a trusted advisor to clients, recommending best practices and additional Zoho apps for business

Comply to established Agile Project Management Practices (Time tracking, Scope management, Change management,Estimates) to manage delivery of projects and customer expectations

Collaborate closely with stakeholders to understand business needs and translate them into Zoho-based solutions

Understand each customer’s evolving needs and Support business process reengineering and solution design through consultative sessions to expand their Zoho usage

Continuously improve understanding of Zohos product offerings and industry trends to provide value-added analysis for customer

Document technical configurations, user guides, workflows, and process diagrams required for project delivery

Deliver structured training sessions for system administrators

Provide ongoing support during warranty period after project rollout, ensuring adoption and satisfaction

Work to support internal enterprise marketing efforts by sharing solution frameworks to other customers via webinars & Zoho event presentations

Qualification

Zoho implementationSystem architectureData integrationAPI integrationsProgramming/scriptingAgile methodologiesTechnical certificationsCustomer advisoryTraining deliveryCollaboration skillsCommunication skillsProblem-solving

Required

Experience in a presales, solutions/technology consulting, or other customer-facing technical role, preferably within SaaS or the customer experience domain (Zoho experience is highly advantageous)

Bachelor's degree or a Post-Graduate Diploma in Information Technology, Computer Science, Business Information Systems(with strong tech affinity), Software Engineering or related field

Hands-on experience with implementing or administering customer experience/ support platforms or similar full-stack customer facing solutions (business applications software like CRM, Help Desk, Accounting, Analytics, Project Management etc.)

Strong understanding of System architecture, workflow automations and blueprints

Experience with data/data integration/data analytics (data migration strategies/ ETL/SQL/ understanding of data modelling/data mapping/Reporting build/dashboard build/experience with data visualization tools)

Experience with integrating solutions with API(Rest/SOAP) integrations and/or experience working with middleware integration

Preferred

Experience or strong proficiency with programming/scripting (e.g. Zoho Deluge, Python,JavaScript, Java, Groovy, Golang, C,C++,React etc.)

Experience or working knowledge of working with app/api building frameworks (e.g. .NET framework, Spring Boot, FastAPI etc.)

Experience or basic knowledge of code repository management and CI/CD (e.g. Github,Spinnaker,Maven,Docker,Kubernetes)

Experience or familiarity with Agile and Scrum frameworks or understanding/Experience with of Project Management methodologies

Experience or proficiency in API/integration experience (REST, SOAP, webhooks)

Technical certifications in business applications software like CRM, Help Desk, Accounting, Analytics, Project Management etc

Proficiency in Workplace Suite (Excel, Word, PowerPoint)

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Company

Zoho

Glassdoor4.4

Zoho is an IT company that offers cloud-based software for CRM, project management, finance, and human resource services.

Founded in 1996

Chengalpattu, Tamil Nadu, IND

10001+ employees

https://www.zoho.com

H1B Sponsorship

Zoho has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (4)

2023 (1)

2022 (2)

2020 (2)