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Precision Diagnostics · 4 hours ago

Customer Support Specialist

Madison, WI

Full-time

Onsite

New Grad, Entry Level

Precision Diagnostics Inc is the fastest growing provider of diagnostic solutions and mechanical services to the collision repair industry in the Midwest. The Customer Support Specialist will provide support to customers and mobile technicians, answering inquiries, creating invoices, and maintaining effective communication across a growing team.

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Responsibilities

Answering customer inquiries via electronic service requests and phone; it is important to gain a clear understanding of their request; answer questions and help

Stay organized while scheduling service requests to appropriate market

Produce invoice and/or service reports with correct charge and transmitting to customer within a timely manner

Maintain a record of all invoices/reports

Communicate effectively to technicians in the field as well as technical support staff in the office

Contributes to team effort by accomplishing related results as needed

Assist with various projects that contribute to the ever-growing and evolving company (we want you to bring your own special skillset to the table)