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Smith Debnam Narron Drake Saintsing & Myers, L.L.P. · 15 hours ago

System Operations Analyst

Raleigh, NC

Full-time

Onsite

Entry, Mid Level

Smith Debnam Narron Drake Saintsing & Myers, LLP is a legal services provider with over 50 years of experience in the Carolinas. They are seeking a System Operations Analyst to support the Consumer Collections Practice Group by analyzing and improving workflows, implementing automation, and providing training and support for software applications.

Consulting

Culture & Values

Responsibilities

Assist the Business Systems Manager with the implementation of new software systems, including planning, testing, and rollout

Assist in the development and delivery of training programs to enhance users’ skills and knowledge related to process and software use

Maintain existing merge forms and letters; create new merge forms and letters to eliminate manual creation of documents

Perform root cause analysis on identified issues within various software platforms used in Consumer Collections, and work with internal team members and software vendors to resolve

Serve as primary point of contact and manage projects and tasks with assigned third-party software vendors

Assess and identify opportunities for automation within existing software applications and partner with the Business Systems Manager to design, test, and implement these solutions

Recommend necessary adjustments to refine workflows to the automation strategy

Collaborate with IT and other departments to identify technical support resources needs

Assist with training and operational support of internal users of CM database and other software applications

Qualification

Business process analysisData analysisSoftware implementationAutomation solutionsTraining program developmentAnalytical skillsProblem-solving skillsInterpersonal skillsCommunication skillsOrganizational skills