Jabil · 8 hours ago
Information Technology Process Engineer I
Horseheads, NY
Full-time
Onsite
New Grad, Entry Level
$62K/yr - $99K/yr
0+ years expJabil is a global manufacturing services company, and they are seeking an Information Technology Process Engineer I to help formalize IT processes and manage day-to-day operations. The role involves ensuring the efficiency of IT processes related to change, configuration, incident, and problem management, while utilizing the ITIL framework.
ElectronicsHardwareManufacturing
Responsibilities
Drive the assessment, planning and authorization of changes to the IT production environment
Minimize disruption of services due to improper change implementation
Drive the identification of the root cause of Incidents or their prevention
Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention
Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship
Seek out, understand and interpret the IT organization and Jabil process requirements
Participate in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
Develop process tools and templates to facilitate process consistency and effectiveness
Maintain concise process management documentation and ensure process information repository is complete and accurate
Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned)
Ensure process controls are monitored and in compliance with Jabil audit requirements ad compliance programs (e.g. Sarbanes-Oxley)
Monitor process performance against Key Performance Indicators and other measurements, prepare and analyze process management reports
Participate in the processes and tool improvement initiatives
Provide practical and technical consulting and mentoring on process utilization
Ensure Customer Satisfaction with the utilization and results of the process
Participate in the exchange of ideas and information within the department
Organize verbal and written ideas clearly and use an appropriate business style
Ask questions; encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems)
Drive continuous improvement through trend reporting analysis and metrics management
Assure that procedures and work instructions are efficient and not redundant
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”
Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority
Confer with reporting manager on complex or unusual situations
Establish new measurement systems if/where possible
Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
Interpret a variety of instructions furnished in written, oral, diagram or schedule form
Maintain discretion and confidentiality in all areas pertaining to the IT systems
Understand and embrace the business and IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor
Comply and follow all procedures within the company security policy
Qualification
Required
Bachelor's degree in computer science or related discipline
Minimum 0-2 years of overall IT experience
Customer service skills as well as effective communication skills – both verbal and written
Ability to follow written and verbal directions
Individual will be required to use computer keyboards or other equipment for extended periods of time
Individual may be required to sit or stand for extended periods of time
Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time
Specific physical abilities required by the job may include walking, reaching carrying and lifting up to 25 lbs, with some occasional lifting up to 50lbs
Benefits
Medical, dental, and vision insurance plans
401(k) retirement plan
Employee stock purchase plan
Paid time off
Company
Jabil
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
10001+ employees
H1B Sponsorship
Jabil has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (32)
2023 (40)
2022 (71)
2021 (39)
2020 (60)
Funding
Current Stage
Public CompanyTotal Funding
$3.2B2025-06-18Post Ipo Debt· $3.2B
1993-05-07IPO
Leadership Team
Steve Borges
EVP/CEO Jabil Heal
Sherman Tang
CTO, Compute and Storage
Recent News
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2026-01-16
Think Business
2026-01-11
Company data provided by crunchbase