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CIBC · 1 day ago

Offshore CLA Operations Liaison

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$120K/yr - $140K/yr

10+ years exp

CIBC is a relationship-oriented bank for the modern world, seeking talented professionals to make a meaningful impact. The Offshore CLA Operations Liaison will manage the offshore team, ensure process deliverables are met, facilitate communication with stakeholders, and monitor performance metrics.

BankingCredit CardsFinancial Services

Responsibilities

Provide day-to-day management, guidance, and support to the offshore team

Set clear performance expectations, monitor progress, and conduct regular performance reviews

Foster a culture of accountability, continuous improvement, and professional development

Ensure all process deliverables are met with high quality and within agreed timelines

Identify process gaps and implement best practices to enhance efficiency and effectiveness

Collaborate with cross-functional teams to streamline workflows and resolve operational issues

Act as the main point of contact between the Chicago office, the offshore team, and the borrower

Facilitate regular meetings, status updates, and feedback sessions with both onshore and offshore stakeholders

Escalate critical issues promptly and ensure timely resolution

Track key performance indicators (KPIs) and prepare regular reports for senior management

Analyze data to identify trends, risks, and opportunities for improvement

Ensure adherence to company policies, procedures, and regulatory requirements

Proactively identify and mitigate operational risks

Qualification

Real Estate FinanceStakeholder CommunicationPerformance MonitoringAnalytical ThinkingRisk ManagementCross-Functional TeamworkContinuous ImprovementGroup Problem SolvingKey Performance Indicators (KPI)AnalysisRisk AssessmentsRisk Monitoring