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Peterson Cat · 8 hours ago

CVA Field Service Supervisor

Hillsboro, OR

Full-time

Onsite

Senior Level

6+ years exp

Peterson Cat is a family-owned business that has been shaping communities for over 85 years. They are seeking a CVA Field Service Supervisor to direct the activities of Field Technicians, ensuring a safe work environment and compliance with policies while maintaining positive customer relationships.

Machinery ManufacturingManufacturingRentalWholesale

Responsibilities

Supervise and direct the activities of Field Technicians engaged in CVA service work, Shop Technicians, and Field Dispatchers

Maintain a safe working environment and observe all safety procedures, laws, policies, and rules; investigate accidents in a timely, accurate and complete manner

Ensure all department personnel drive and work in a safe and secure manner including maintaining contact at regular intervals when at remote work sites

Communicate with internal and external customers in a manner that promotes a positive relationship

Initiate and respond to communication with other departments, and customers in a timely manner to optimize customer satisfaction

Coordinate CVA Service and Shop Service department labor needs as requested by internal and external customers

Work with PSSRs to provide accurate quotes for service work

Work with customers to determine source of problems and write work orders

Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying need for future repairs and making maintenance recommendations

Manage technician issues; vacation approvals; final timecard approvals; daily and weekly overtime approvals

Maintain knowledge of the skills of Technicians to effectively manage job placement

Keep up to date on overall activities of the CVA Service and Shop Service department, identifying problem areas and taking corrective action

Accurately complete all necessary paperwork including but not limited to work orders and service report reviews in a timely manner

Assist in the promotion and sale of service repairs

Provide a thorough explanation of equipment, its capabilities and operation to our customers; respond to all questions in a timely, courteous and knowledgeable manner

Maintain control of all assigned company property and ensure that company equipment is always maintained in safe operating condition

Work to build trust among direct reports and peers alike

Hold JumpStart meetings regularly; allow others to lead meeting and help to inject enthusiasm and energy into meetings

Operate company or personal vehicle as needed to visit branch locations or customers

Maintain regular, punctual, and predictable attendance

Qualification

Diesel TechnologyPower GenerationEngine ServiceElectrical Safety CertificationLift Truck Operator CertificateSupervisory SkillsCustomer CommunicationSafety Compliance