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Miller Transportation Group · 11 hours ago

IT Operations Manager

Mount Holly, NJ

Full-time

Onsite

Senior Level

$115K/yr - $130K/yr

5+ years exp

Miller Transportation Group is a mid-size, rapidly growing leader in the transportation industry. They are seeking an IT Operations Manager to manage the overall delivery of IT services, establish IT operations, and maintain client relationships while ensuring service quality and performance improvement.

AutomotiveLeasingLogisticsRental

Growth Opportunities

Responsibilities

Establish and mature IT operations in a hybrid model with internal, MSP and technology partner resources to deliver IT services

Provide technology solution designs that will meet the business needs and define the scope and execution requirements for both internal and partner (MSP) resources

Build and maintain relationships with the MSP and other partners, negotiate contracts, and ensure service level agreements are met

Develop and manage process for managing demand from the business and reporting on activity and progress

Oversee the MSP's performance, including monitoring systems, addressing incidents, and ensuring stability

Collaborate with the IT team and MSP to ensure the company's IT strategy is implemented and supported by the MSP

Analyze MSP performance, identify areas for improvement, and drive operational efficiency

Ensure the MSP is following security best practices and implementing necessary security measures

Qualification

IT Operations ManagementServer ManagementNetwork InfrastructureVirtualization ManagementPartner ManagementSecurity ManagementProject ManagementTroubleshooting SkillsCommunication SkillsInterpersonal Effectiveness

Required

Degree qualification in Information Technology related discipline or comparable experience

5+ years of related IT operations and service delivery management experience including measuring and managing multiple technology partners

Project management experience facilitating technology projects

Strong troubleshooting skills - ability to identify patterns and generate ideas

Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude

Effective verbal and written communication skill

Knowledge of solution/software design patterns and best practices

Ability to interact professionally with diverse groups of stakeholders