University of Colorado · 10 hours ago
Healthcare Operations Coordinator
Aurora, CO
Full-time
Hybrid
Mid, Senior Level
$53K/yr - $66K/yr
4+ years expThe University of Colorado Anschutz Medical Campus is seeking a Healthcare Operations Coordinator to oversee clinical and administrative duties for efficient business operations. The role involves managing patient communications, scheduling procedures, and collaborating with multidisciplinary teams to enhance patient care and service delivery.
EducationHigher EducationUniversities
Responsibilities
Serve as a liaison between patients, team members and physicians for all surgical/clinic related issues within scope of their position
Manage patient communication in a timely, professional manner: in-person, EMR in-baskets, email, fax, telephone, etc
Obtain insurance authorization from insurance/payers for all types of procedures and surgeries
At the direction of the provider, provide pre-op instructions
Schedule clinic appointments and surgical procedures across multiple Urology Departments
Obtain and upload all necessary documents and lab results prior to appointments and surgery
Confirm upcoming surgery dates and patient appointments
Provide cross-coverage as required for other office coordinator roles
Customer Service - interacts positively with all internal and external patients and takes immediate action to meet patient needs
Collaborates with multidisciplinary teams, the patient, and families to promote efficient and appropriate customer service
Serves as a mentor and preceptor for new staff and as a constant resource to all faculty and staff
Coordinate and obtain referrals for visits
Participates in expediting patient care as necessary
Expresses empathy in patient interactions and focuses on the needs of the patient, staff, providers, practice and organization simultaneously
Works as a team member and fills in for staff as necessary within scope
Practices and promotes professional care within legal and ethical standards
Strong team player with the ability to work in a fast-paced setting
Demonstrates flexibility and creativity in dealing with unforeseen developments through participative leadership and problem-solving
Mobilizes staff cooperation and participation in implementation of change
Must be able to get along well with others, to be a team player, to accept constructive criticism from supervisors and be able to follow work
Assumes responsibility for personal and professional growth through identification of own learning needs
Demonstrates a working knowledge of current trends in health and ambulatory care
Performs other projects and duties related to department objectives
Promotes and maintains an environment of professional excellence
Ongoing data including patient satisfaction scores, reporting on successful DOS utilization and analysis of various metrics that improve the impact not only to the division but to the system as whole
Maintain faculty clinical activities and administrative responsibilities
Exercise a high-level of discretion regarding confidential department matters
Manage and process budget invoicing for the division, ensuring accuracy, timely submission, and alignment with financial policies
Provide administrative back-up support for other office personnel and participate in shared duties of support staff
Provide administrative support for other duties as assigned or as department needs evolve
Takes initiative and has positive attitude
Excellent prioritization and organizational skills, able to assess priorities and rearrange job duties as needed
Utilizes effective communication systems to ensure flow of patient services and continuity of care
Maintains open lines of communication with all staff, leadership, and physicians
Assists leadership with informing staff and physicians of applicable informational updates
Able to foster strong communication with medical and non-medical staff to create an efficient working environment
Communicates in a competent and effective manner to meet patient and/or family needs and regulatory or organizational requirements
Qualification
Required
Four years of experience in scheduling/patient coordination in a medical setting
Five years of experience in scheduling/patient coordination in a medical setting
Two or more years of direct experience with surgery scheduling
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis
Preferred
College Graduate
3+ years of patient/client-facing experience
Medical office experience
EPIC experience
MS Office experience
Bilingual, Spanish-speaking
Benefits
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
Company
University of Colorado
University of Colorado offers higher education and serving as the catalysts in business, arts, health, and community growth.
10001+ employees
H1B Sponsorship
University of Colorado has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (184)
2024 (124)
2023 (163)
2022 (115)
2021 (86)
2020 (95)
Funding
Current Stage
Late StageTotal Funding
$0.5MKey Investors
US Department of EnergyUS Department of Commerce, Economic Development Administation
2023-07-27Grant
2023-01-26Grant
2021-04-06Grant· $0.5M
Leadership Team
Richard Schulick
Professor and Chair of Surgery
Recent News
Sports Business Journal
2025-12-28
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