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FMOL Health · 1 day ago

CRM Administrator - Student Success & Retention (Title III)

5414 Brittany Drive, Baton Rouge, LA, 70808, US

Full-time

Onsite

Entry Level

1+ years exp

FMOL Health is dedicated to supporting post-matriculation student engagement and success. The CRM Administrator – Student Success & Retention will manage student success workflows within the CRM and collaborate with various departments to enhance student progression and satisfaction.

Health Care

Responsibilities

Actively engages the Catholic and Franciscan mission and identity of Franciscan Missionaries of Our Lady University by modeling the Franciscan values, honoring the legacy of the founding congregation, promoting justice for the communities we serve, and integrating the Catholic and Franciscan intellectual traditions in programs, courses and services

Oversee the administration, configuration, and maintenance of the CRM System (Technolutions Slate CRM), ensuring optional functionality, data integrity, user access management, and alignment with institutional objectives

Conduct detailed audits, analyses, and reviews of Slate processes, proactively identifying opportunities for improvement, and independently designing and implementing system enhancements that promote operational efficiency

Manage and oversee the import and export of data between Slate, Colleague, and other institutional systems. Ensure data integrity, accuracy, and compliance with University standards across all enrolled student, academic progress, advising, and student success records and documentation, supporting retention, persistence, and progression initiatives

Maintain, configure, and strategically update Slate review and case management tools, including the design and implementation of student success review forms, early alert workflows, and intervention processes aligned with institutional student success, retention, and advising policies and procedures

Compile, analyze, and present student success, retention, persistence and progression data through strategic reports, dashboards, queries, and data visualizations that inform decision-making and support Enrollment Management and Student Success strategies

Design, manage, and monitor Slate communication campaigns, workflows, automation rules, and delivery systems to enhance engagement and operational effectiveness

Develop and deliver comprehensive Slate training programs, resources, and documentation for new and existing users, ensuring knowledge transfer and system proficiency across the institution

Serve as the primary liaison to internal departments, providing expert consultation on Slate capabilities and making strategic recommendations for system enhancements to support institutional policies

Support various programs, events, and administrative tasks aimed at fulfilling institutional goals

Perform other duties as assigned

Qualification

Technolutions Slate CRMData ManagementData AnalyticsHigher Education ExperienceRetention StrategiesAnalytical SkillsOrganizational SkillsProblem-SolvingCommunication SkillsTeam Collaboration

Required

Bachelor's Degree

Ability to work flexible hours, as needed

Superb organizational skills, problem-solving ability, and attention to detail

Ability to work under pressure with multiple deadlines

Excellent written and verbal communication skills

Must be able to work independently and as a member of a Team

Ability to work collaboratively with a wide range of stakeholders across Enrollment Operations, Student Success, Academic Affairs, and Student Life

Strong analytical skills to support student success workflows, interventions, and retention efforts

Preferred

One (1) year of experience in Higher Education Student Success, Academic Advising, Retention, Enrollment Operations or Admissions

One (1) year of experience using a CRM supporting post-matriculation workflows

Experience with Technolutions Slate CRM (including Student Success/Retention functionality)

Company

FMOL Health

FMOL Health is a bold, connected health system that delivers care that prioritizes people – every patient, every community, every time – while honoring the unique character of each market we serve.

Founded in 1984

Baton Rouge, Louisiana, USA

10001+ employees