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Travis County · 7 hours ago

Business Analyst II

Austin, TX

Full-time

Onsite

Mid Level

3+ years exp

Travis County is seeking a Business Analyst II to identify and implement technology solutions and concepts. The role involves documenting business requirements, providing technical consulting, and acting as a liaison between users and the Information Technology organization.

GovernmentInfrastructurePublic Safety

Responsibilities

Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements

Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology

Apply routine to moderately complex concepts and practices to complete assignments of varying complexity, with direction

Reviews business processes, analyzes existing procedures and systems and makes recommendations for improvements

Interfaces and collaborates with other Information Technology staff in the design of new programs, processes, projects and software

Work as an individual contributor, under regular supervision, providing guidance to all Business Analysts

May lead and contribute to analysis activities across teams

Solve business problems, assess effectiveness and necessity, and use tools such as process maps, diagrams, strategy maps, etc

Manage issues and questions during development

May lead the implementation, user testing, and quality efforts

Lead regular requirement gathering and design sessions

Participate in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, and deployments and help to minimize disruption to services

Direct department to identify and implement technology solutions in a cost-effective way

Create solutions where problems may be unclear, novel, and untested answers may be required

Provide routine to moderately complex analytical support across the entire County and understand key business processes, key business drivers, and the short and long-term direction and related technologies

Identify opportunities for business-led delivery and promote new technology opportunities

Develop process performance measures and assist in planning the transition to a new process

Use reporting tools such as Microsoft Project, Excel, or Word to develop highly complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload

Research departmental data and recommend effective use of business information

Performs other job-related duties as assigned

Qualification

Business process analysisTechnical consultingSoftware development lifecycleAgile methodologiesNetwork administrationData analysisUser trainingProblem-solvingCommunication skillsTeam collaboration

Required

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND three (3) years of relevant work experience

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job

Valid Texas Driver's License

Knowledge of policies, practices, procedures and terminology of assigned function

Knowledge of Federal, State, Local and County applicable laws, rules, regulations and guidelines

Knowledge of Information technology hardware, software and peripherals as related to assigned function

Knowledge of existing automated business applications and their relationships to each other and interfaces with other automated systems

Knowledge of software engineering and the software development lifecycle

Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages

Skill in understanding technical problems and solutions in relation to current, as well as future, business environment

Skill in problem-solving and decision-making

Skill in training users on computer applications

Skill in translating moderately complex concepts for peers and customers

Skill in network administration and maintenance

Skill in installing, maintaining and troubleshooting of hardware, software and peripherals

Skill in both verbal and written communication, including presentations and communicating technical issues in non-technical language

Ability to identify and analyze end-user problems and develop practical technological solutions

Ability to work independently and efficiently and as part of a team

Ability to manage time well, perform multiple tasks and organize diverse activities

Ability to research, compile, analyze, interpret and prepare a variety of memorandums or reports

Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment

Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions

Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites