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Pfeiffer Vacuum+Fab Solutions · 2 hours ago

Field Service Engineer

Idaho, United States

Full-time

Onsite

Senior Level

5+ years exp

Pfeiffer Vacuum has been a leader in the vacuum industry since 1890, focusing on innovation and sustainability. The Field Service Engineer will be responsible for troubleshooting, repairing, and performing preventive maintenance on CMS equipment at customer sites, ensuring optimal performance and customer satisfaction.

Manufacturing

Responsibilities

Uses a wide range of hand and power tools, measuring devices, and meters, to install, test, troubleshoot, and repair CMS equipment

Responsible for performing basic on-site PMs and responding to alarms, as needed

Qualifying and verifying the equipment is back in the same or better condition as before maintenance

Exercise and utilize 5S principles

Follow standard operating procedures and accurately fill out required check sheets

Prepare reports on customer support issues and escalate to local FAE or Product Engineering/Applications team

Provide daily passdown information and updates to customers as necessary

Successfully complete proactive daily walkthrough inspections

Ability to multi-task and prioritize workload with input from FAE and customer

Work safely and always be willing to stop and ask, as needed

Ability to work and be successful in stressful working conditions

Develop and discuss with customer a POA (Plan of Action) for each repair or PM

Responsible for installation, upgrade, troubleshooting and repair of all models of complex contamination management systems at the customer site

Qualification

Vacuum technologyMechanical troubleshootingElectrical troubleshootingAirborne Molecular Contamination toolsField service experienceHand tools usageBasic Math skillsProgramming knowledgeComputer networkingInterpersonal skillsProblem-solving skillsOrganizational skillsCommunication skills

Required

Bachelor's Degree: Required, Field of Study: Mechanical Engineering, Chemistry or Physics

At least five years of experience in the semiconductor or biomedical engineering industry

Knowledge of vacuum technology: Required

An understanding of mechanical and electrical troubleshooting skills: Required

Experience using hand tools: Required

Basic Math skills: Required

The ability to communicate in English verbally and in writing is essential

Valid Driver's License

Strong organizational and creative problem-solving skills as well as good planning and technical equipment troubleshooting skills required

Ability to work under tight deadlines in a dynamic group environment is necessary

Ability to travel for training, as required

Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers

Ability to multi-task and prioritize workload with input from FAE and customer

Ability to work and be successful in stressful working conditions

Ability to manipulate small and large tools to test, repair perform PM's on CMS equipment as needed

Must be able to lift tools and equipment weighing up to sixty pounds

The position requires regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels

The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer's facility

Exercise of judgment, discretion, and tact in all business matters and business relationships is required

Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations

Preferred

Master's Degree: Preferred

Experience in Airborne Molecular Contamination (AMC) tools installation or maintenance, or OEM equipment support in semiconductor manufacturing: Highly desired

Knowledge of programming and computer networking: Highly Desired