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Ziply Fiber · 2 hours ago

Manager, Colocation Operations

Everett, WA

Full-time

Onsite

Senior Level, Lead/Staff

$106K/yr - $149K/yr

10+ years exp

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. The Manager, Colocation Operations leads the Colocation Operations team and drives the design, implementation, and management of Ziply Fiber’s colocation facilities and services, ensuring operational standards and high service quality for stakeholders.

InternetManufacturingTelecommunications

Responsibilities

Design Colocation facilities, including power distribution, environmental / mechanical requirements, cabinet/rack layout, conveyance, security, access

Create / maintain documentation for Colocation infrastructure, facilities, and customers

Work as part of a team to develop new standards for Colocation and to apply standards across new builds and existing facilities to create and maintain consistency across Colocation offering

Perform site visits and surveys as needed

Oversee and lead the Colocation Operations team

Manage multiple projects simultaneously on schedule and within budget

Manage maintenance requirements and activities in Colocation facilities and with Colocation specific infrastructure

Work with internal teams to manage new installs, customer deployments, circuit turn up’s, etc

Develop and spearhead new initiatives across legacy applications and manage new deployment projects throughout Ziply portfolio

Work with NOC to define / improve Colocation related customer notifications

Work with Physical Security team to define, document and implement physical security policies / procedures

Work with Ziply Sales teams to support new customer requisition and provide customer tours quotes, support as needed

Performs other duties as required to support the business and evolving organization

Qualification

Technical Project ManagementDatacenter OperationsMEP Infrastructure ExpertiseNetworking KnowledgeMicrosoft Office ProficiencyDocumentation SkillsCustomer ServiceProblem-Solving SkillsTime ManagementCommunication Skills

Required

High School Diploma or GED

A minimum of ten (10) years of related Datacenter / Colocation / Telecommunications industry experience

A minimum of five (5) years of Technical Project Management experience

Demonstrated leadership skills at equivalent or similar level of responsibility

Expertise in the operations of critical MEP infrastructure, including UPS Systems, DC Power plants, emergency generators, various critical cooling systems and controls, computer room air handlers and air conditioners, and electrical distribution

Intermediate knowledge of networking and IP addressing for enabling and interfacing with network enabled devices

A comprehensive understanding of critical environment management and the challenges of multitenant datacenter colocation occupancy

Ability to manage multiple complex projects simultaneously

Ability to estimate cost of customer installations

Ability to analyze and interpret complex project documents such as AutoCAD, Visio and PDF

Ability to analyze and propose solutions with limited information

Ability to interpret instructions furnished in written, oral, diagram or schedule form

Ability to adhere to Local and Federal regulations and company policies

Experience developing operating and maintenance standards and project tracking/management documents

Proficient in using Microsoft office tools like Excel, PowerPoint and Word and drawing programs such as AutoCAD, Bluebeam, and Visio

Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record

Must complete a pre-employment drug screening

Ability to handle multiple activities simultaneously, remain flexible and maintain one's composure in complex stressful situations

Ability to provide excellent customer service

Ability to manage and analyze budgets, estimates and expenses required

Strong attention to detail and problem-solving skills are required

Must be a self-starter with the ability to work with minimal supervision

Excellent time management skills and ability to adjust and prioritize quickly

Ability to work independently, or work effectively as part of a team to meet critical deadlines

Excellent troubleshooting and analytical skills required

Excellent verbal and written communications skills to effectively communicate on sensitive and complex issues with all levels within the organization and with customers and vendors

Strong attention to detail, and organizational skills

Ability to adjust to rapidly changing priorities and schedules

Ability to work flexible hours, including nights and weekends, as well as on call

Ability to travel

Strong positive attitude