Customer Service & Logistics Specialist I jobs in United States
cer-icon
Apply on Employer Site
company-logo

Luck Companies · 2 hours ago

Customer Service & Logistics Specialist I

positionAshburn, VA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Luck Companies is seeking a Customer Service & Logistics Specialist who can deliver top-notch service and ensure every customer leaves satisfied. In this role, you’ll be the go-to link between customers, drivers, sales team, and operations, handling order fulfillment and maintaining service excellence.

CommunitiesMiningReal Estate
check
Comp. & Benefits

Responsibilities

Coordinate & Fulfill Orders: Handle order entry, dispatch, scale operations, and ticket processing. Assign contract and private haul trucks, provide accurate maps and directions, and navigate both city and rural routes while following weight restrictions
Deliver Outstanding Service: Respond quickly to customer needs, providing practical solutions and maintaining service excellence
Keep Things on Track: Meet department performance standards and benchmark service levels
Manage Transactions: Handle cash, process credit card payments and deposits, and make account adjustments as needed

Qualification

Customer service experienceOrder fulfillmentCash handlingProblem-solvingTech-savvyCommunication skillsCritical thinkingAdaptabilityTime management

Required

3+ years in a customer-focused role where service excellence was essential preferably in an office environment
High school diploma or equivalent
Flexible, self-starting, punctual and comfortable juggling multiple priorities
Tech-savvy with the ability to learn new software
Collaborative communicator who builds strong relationships with customers, drivers, and internal teams
Critical thinker who uses resources efficiently
Creative problem-solver who adapts quickly to last-minute changes
Steady and composed under pressure in deadline-driven situations

Benefits

Medical, dental, vision, life insurance, long term disability
Paid time off: personal, vacation, holidays, 5 well being days yearly
Matching 401K and retirement pension

Company

Luck Companies

twittertwittertwitter
company-logo
Luck Companies specializes in real estate businesses.
dateFounded in 1923
location
Manakin Sabot, Virginia, USA
people-size501-1000 employees
web-link
https://www.luckcompanies.com/

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Charlie Luck
CEO & Chairman, Luck Companies
linkedin

Recent News

UPSTATE BUSINESS JOURNAL
Luck Companies to invest $450M across SC, $132M in Enoree
2025-01-08
Company data provided by crunchbase