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Gosiger · 18 hours ago

Supervisor, Field Service

Dayton, OH

Full-time

Onsite

Mid, Senior Level, Lead/Staff

10+ years exp

Gosiger is a company seeking a Supervisor, Field Service to provide support and direction to the Field Service staff. The role involves coordinating machine tool installation and repair, providing technical support, and ensuring customer satisfaction through effective management and teamwork.

Industrial AutomationIndustrial ManufacturingManufacturingMechanical EngineeringRobotics

Responsibilities

Assist the Service Manager in providing leadership and daily direction to the Field Service Team

Monitor and ensure service team maintains appropriate technical skills for optimum efficiency and utilization

Manages the Service Apprentice new hires through the 18-month program through graduation

Assists in the development and the daily management of the department budget

Prepares operation reports as required, reviews for trends and efficiency opportunities

Provides assistance and/or performs dispatch requirements to meet the customer need and establishes priority of customer calls

As a member of the management team conducts department meetings and ensures all company communications are flowed down to ensure company information is received and understood

Frequently reviews 'open issues' and expedites resolution

Assist Service Technicians and Engineers with more complex and demanding service jobs

During peak work periods, vacations, illnesses, etc. performs routine service calls to ensure timely resolution of customer service needs

Manages a machine checklist process to catch elementary potential problems early and eliminate return visits to address undetected problems

Works with service manager to review machine installation sheets prior to machine installation to ensure Service Tech/Eng. is appropriately prepared

Performs appropriate and timely communications to the customer for machine installation and ensures the customer receives all necessary technical and machine documentation

Personally attends to dissatisfied customer service issues for timely resolution ensuring customer satisfaction

Continually improves processes and procedures that will enable better service to our customers, support a 24/7 service support environment, and department profitability

Participates in the management of the division showroom and ensures efficient and orderly operations and acceptable appearance

Responsible for maintaining current technical, interpersonal, and communication skills through continuous development

Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material

Accountable for maintaining technical service skills at the highest level by attending builder training

Based on business need, assists, supports and/or performs other duties within scope and ability

Assumes accountability and responsibility for assigned projects and programs

Qualification

CNC Machine ToolsTeam BuildingLeadershipTroubleshootingRepairInstallationBusiness WritingPlanning SkillsPC LiteracyInterpersonal CommunicationOrganization Skills

Required

Associates Degree in Business Administration or the equivalent in experience and formal coursework developing management skills, leadership, and team building

Minimum 2 years' experience demonstrating leadership and team building skills

Formal education/training in the troubleshooting, repair, and installation of CNC Machine Tools

Minimum 10 years' experience demonstrating the knowledge of servicing CNC machine tool products

Ability to maintain professional conduct when dealing with customers, builder representatives and staff

Good business writing and documentation skills

Excellent interpersonal communication skills

Demonstrated self-starter and effective use of organization and planning skills

PC literate and skill efficiency in job related software/programs

Ability to participate as a member of a team, crossing department and divisional lines