Verida · 1 day ago
Customer Service Representative-Indianapolis IN
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelVerida Inc is focused on providing non-emergency medical transportation services, and they are seeking a Customer Service Representative to ensure that consumers receive accurate and professional assistance. The role involves screening and scheduling transportation, maintaining confidentiality, and coordinating with facilities to facilitate efficient services.
BlockchainCloud StorageCryptocurrencyData StorageIdentity Management
Responsibilities
Assists callers efficiently and in a polite, courteous and professional manner at all times
Conducts appropriate screening and eligibility functions
Obtains correct information to schedule appropriate modes of transportation
Maintains current knowledge of local operating transportation policies
Accurately and effectively uses trip scheduling and dispatch software
Maintains client, company and employee confidentiality
Communicates with facilities and/or providers as necessary to assure efficient transportation services
Coordination of urgent care and/or discharges with Trip Validation Specialist
Keeps Supervisor informed concerning scheduling and/or service delivery problems
Completes all required records and reports
Effective use of telecommunications systems
Qualification
Required
Excellent communication skills
Basic computer and typing skills
Type 30 wpm
Customer service experience
Able to work in a busy environment
Able to work independently or with a team
High School graduate or equivalent
Company
Verida
Verida features a data platform, wallet, and identity services to enable users to securely manage their personal data and credentials.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$8.5M2024-06-21Seed· $5M
2021-12-01Seed· $0.5M
2021-06-15Seed· $3M
Recent News
Company data provided by crunchbase