Western Union · 14 hours ago
VP, Digital Product - North America
USA NY - New York - 80 Pine Street
Full-time
Hybrid
Senior Level, Lead/Staff
$250K/yr - $300K/yr
12+ years expWestern Union is positioned to become the world’s most accessible financial services company, and they are seeking a Vice President of Digital Product to drive digital growth across their North American remittance business. This role is responsible for creating, delivering, and managing a product roadmap that enhances the digital experience for customers, focusing on increasing transaction volume and customer lifetime value.
Financial ExchangesFinancial ServicesInternetMobile PaymentsPayments
Responsibilities
Own the North American digital product roadmap with explicit accountability for corridor level growth and profitability
Define and scale digital wallet strategy as a core component of the North American product ecosystem, including embedded financial solutions to drive loyalty and deeper engagement
Prioritize features that increase frequency, retention, and lifetime value by corridor
Partner with regional business leaders to align go-to-market strategies to drive revenue, transactions and customer retention
Continuously assess corridor and wallet performance to dynamically adjust roadmap priorities
Drive wallet adoption, activation and repeat usage across North America
Establish corridor-level and wallet specific KPIs to define product contribution to digital growth
Optimize digital funnels from customer registration/login to transaction
Lead cross-functional delivery of key initiatives
Localize and optimize the global platform capabilities to specifically serve the needs of the North America customer
Serve as the primary NA product leader representing corridor and wallet priorities in global forums
Own the end-to-end digital customer experience, including wallet onboarding, and ensure the experiences meet market requirements for speed, reliability and ease
Partner with compliance and risk teams to ensure features comply with US and Canadian regulations
Ensure risk controls, fraud prevention and transaction monitoring are properly embedded into product design
Collaborate with operations to minimize customer support issues
Lead and develop a North America focused product team responsible for regional product performance
Communicate progress, performance and trade-offs clearly to executive stakeholders
Qualification
Required
12+ years of experience in consumer facing product strategy, development, and management. A background in payments preferred
Proven success scaling digital wallet solutions in North America
Strong background in fintech, payments, remittances, or regulated financial services
Impeccable understanding of data and metrics, exercising high quality, data driven decisioning
Strong collaboration skills. Ability to build trust and negotiate with teams across different seniority levels and functions, including product, design, technology, marketing, compliance, business development and sales, and geographies to build products that engage our global customers
Experience building high performing teams. Proven success developing, coaching, and mentoring diverse talent, and serving as a role model across global cross functional teams
Excellent verbal, written and presentation skills
Benefits
Flexible Time off
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
4% Western Union Contribution to 401K
Company
Western Union
Western Union provides consumers and businesses with fast, reliable and convenient ways to send and receive money around the world.
5001-10000 employees
H1B Sponsorship
Western Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (93)
2024 (86)
2023 (101)
2022 (62)
2021 (90)
2020 (102)
Funding
Current Stage
Public CompanyTotal Funding
$800M2026-01-09Post Ipo Debt· $800M
2006-10-02IPO
Leadership Team
Nicolas Levi
Regional Vice President Middle East Afghanistan Pakistan
Ashutosh Shinde
Head - Technology Engineering Center (India)
Recent News
Company data provided by crunchbase