Apply on Employer Site

Truist · 9 hours ago

Executive Engagement and Support Lead (TD&O)

Charlotte, NC

Full-time

Onsite

Senior Level

5+ years exp

Truist is a financial services company seeking an Executive Engagement and Support Lead for Technology, Delivery & Operations (TD&O). This role provides strategic workforce planning and executive administrative leadership to the COO, driving operational performance through workforce strategies and engagement initiatives.

BankingFinanceFinancial Services

Responsibilities

Partner with Workforce Management, Planning & Engagement leadership to execute and apply T&DO workforce strategies across business units in alignment with TEMPO, BMOs, and HR

Support workforce, talent, culture, and engagement programs, optimizing the mix of FTE, contingent labor, and managed services while balancing financial goals and operational risk

Develop, track, and interpret workforce, talent, and engagement metrics; provide insights and recommendations that inform staffing, planning, and operational decision‑making

Identify and implement process improvements to enhance workforce management, planning, engagement, and operating rhythms across TEMPO and BMOs

Lead or support cross‑functional initiatives involving workforce technology, operational efficiency, organizational improvement, and long‑term strategic execution

Provide high‑impact executive operational and administrative support to the COO of T&DO, ensuring seamless execution of priorities across the organization

Own and manage the COO’s operating rhythm, including executive calendar governance, strategic sequencing, and coordination of engagements and commitments

Manage the Chief TEMPO’s internal and external engagements, ensuring alignment, preparation, and accurate representation of strategic priorities

Prepare executive materials, briefing documents, communications, and leadership‑level content that enable informed, timely decision‑making

Coordinate enterprise‑level meetings, leadership forums, staff interactions, and engagement activities on behalf of the COO

Maintain strong organizational awareness and relationships across T&DO, TEMPO, HR, Finance, and partner teams to anticipate needs, mitigate risks, and support executive‑level alignment

Qualification

Workforce PlanningAnalytical SkillsProject ManagementStakeholder ManagementChange ManagementVendor OversightEngagement InitiativesHuman Resources KnowledgeCommunication SkillsOrganizational Skills

Required

Bachelor's degree and 5+ years of related experience or an equivalent combination of education and experience

Knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, human resources, etc.)

Understands foundational concepts of other related professional disciplines

Experience managing small projects

Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders