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Shriners Children's · 1 day ago

Practice Manager

Philadelphia, PA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Shriners Children’s is an organization dedicated to providing excellence in patient care and fostering a supportive environment. The Practice Manager is responsible for overseeing daily clinic operations, fostering collaboration across teams, and driving continuous improvement to ensure quality care and patient satisfaction.

Child CareHealth CareHealth DiagnosticsMedicalNon Profit

Responsibilities

Oversees daily clinic workflows to ensure efficiency and patient-centered care

Supervises and coaches administrative and clinical support staff

Ensures adherence to pediatric-specific health regulations

Monitors revenue cycle with attention to subspecialty billing opportunities

Identifies gaps in authorizations, referrals and documentation

Fosters a child-friendly and family-centered environment

Designs and implements strategies to improve patient/family satisfaction

Handles escalated patient/family concerns

Uses data and root cause analysis to identify and solve workflow inefficiencies

Acts as a liaison across care teams, leadership and external partners

Recruits and retains staff experienced in pediatric care

Qualification

Healthcare operations managementPediatric care experienceMultidisciplinary team managementLean Six Sigma Green CertificationHealthcare Administration degreeBusiness Administration degreeCoaching staffPatient-centered careClear communicationProblem-solving skills