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Driven Brands Inc. · 8 hours ago

Customer Support Representative

United States

Full-time

Remote

Entry, Mid Level

$14/hr - $25/hr

2+ years exp

Driven Brands Inc. is a leading company in the auto glass industry, and they are seeking enthusiastic Customer Support Representatives to join their team. The role involves providing excellent customer service, creating estimates, and ensuring customer satisfaction while working in a fast-paced environment.

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Responsibilities

To make every customer excited to use Auto Glass Now

Create estimates, price quotes, and invoices for all customer’s glass needs

Answer phones and return customer calls

Provide excellent customer service

Attention to detail

Ensure accuracy when booking all appointments

Input documentation on all calls and follow-up with callers as needed

Confirm all customer information is correct before booking

Be professional and have a positive attitude

Qualification

Customer serviceSales backgroundBasic computer skillsCommunication skillsCall center experienceBilingual (Spanish)Attention to detailPositive attitude

Required

Must have a sales background for the experienced pay

Must have a positive attitude and customer service

Must have basic computer skills

Must have strong communication skills

Home Internet

Must have open availability including Holidays and weekends (OT pay for holidays)

Comfortable working a fast-paced environment

Preferred

Bilingual (Spanish) proficiency is a plus!

Prior phone or call center experience is a plus!

Benefits

PAID TIME OFF for full-time employees

Health, Vision, & Dental Insurance

401(k) company match for all employees

SAME DAY PAY available through myFlexPay

Company

Driven Brands Inc.

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Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

Founded in 2006

Charlotte, North Carolina, USA

5001-10000 employees